Helpdesk Technician - eclaro : Job Details

Helpdesk Technician Job Number: 24-00992 Use your skills where innovative technology solutions begin. Eclaro is looking for a Helpdesk Technician for our client in Dobbs Ferry, NY. Eclaros client is a leading technology solutions provider, collaborating with customers to manage their needs and achieve success in their business goals. If youre up to the challenge, then take a chance at this rewarding opportunity! Position Overview:

• A skilled Helpdesk Technician specialized in facilitating the transition from Windows 10 to Windows 11 operating systems.
• As a vital member of the IT support team, you will be responsible for imaging machines, deploying software, and ensuring a seamless migration process for our organization's 1000 PCs and 500 laptops, predominantly Dell machines with a mix of Lenovo/Surface laptops.

Responsibilities:Operating System Migration: Lead the migration process from Windows 10 to Windows 11, ensuring minimal disruption to end-users and maintaining high levels of productivity.

• Imaging and Deployments: Utilize imaging tools and deployment strategies to efficiently configure and distribute operating systems and software applications across all devices.
• White Glove Experience: Provide exceptional customer service and support, delivering a white glove experience to end-users throughout the migration process.
• Mobile Device Management: Experience with Airwatch is preferred for managing iPhones and Macs, ensuring their integration within our corporate environment and adherence to security protocols.
• Printer Management: Oversee printer configurations, troubleshoot printing issues, and maintain optimal performance of printing devices across the organization.
• Active Directory and Group Policy (Nice to Have): Familiarity with Active Directory (AD) and Group Policy Objects (GPOs) is advantageous for managing user accounts, permissions, and system configurations.
• KACE Imaging / Ticket System: Proficiency in using KACE imaging and ticketing systems for efficient workflow management, tracking support requests, and documenting solutions.

Required Qualifications:

• Proven experience in Windows operating system migrations, preferably from Windows 10 to Windows 11.
• Expertise in imaging machines, software deployments, and managing large-scale device deployments.
• Excellent interpersonal skills with a great personality, capable of providing outstanding customer service and support.
• Familiarity with Airwatch or other mobile device management platforms for managing iPhones and Macs.
• Knowledge of printer management techniques and troubleshooting methodologies.
• Experience with Active Directory and Group Policy (Nice to Have).
• Proficiency in using KACE imaging and ticketing systems for workflow management and documentation.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and collaboratively within a team environment.
• Excellent communication skills, both verbal and written.

Pay Rate: $33.00 - $35.00/hr. If hired, you will enjoy the following Eclaro Benefits:

• 401k Retirement Savings Plan administered by Merrill Lynch
• Commuter Check Pretax Commuter Benefits
• Eligibility to purchase Medical, Dental & Vision Insurance through Eclaro

If interested, you may contact:Jeanine Hastings 646-###-#### Equal Opportunity Employer: Eclaro values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.