Helpdesk Technician – 3rd Shift - State of Michigan : Job Details

Member of the team responsible for providing IT support to State of Michigan employees and partners. Log and track requests received from clients. Investigate, evaluate and resolve reported support issues and requests. Responsible for providing technical assistance in the implementation of technology and automation initiatives. Responsibilities including, but not limited to: log, categorize, prioritize incidents, perform initial diagnosis and determine if escalation is necessary, installing and maintaining software, serving as a troubleshooter in the implementation and use of workstations and associated software and hardware; and answering technical phone lines. - DTMB does not participate in STEM-OPT Required Education and Experience Education. Possession of a certificate in information systems, data processing, electronics technology, mainframe operations, or microcomputer systems gained through completion of a one-year, college level curriculum. Experience. Information Technolog...Helpdesk Technician, Technician, Information Technology, 3rd Shift, Technical, Technology