Helpdesk Support Technician - Insight Global : Job Details

Job Description

Insight Global is looking for an entry level Helpdesk Support Technician for one of our large oil and gas clients in Downtown Houston, TX. This person will be responsible for monitoring, troubleshooting, and maintaining critical infrastructure across network, storage, and virtualization environments, and this role will involve managing incident resolution and escalations, analyzing performance metrics, and supporting tools like PRTG, FortiGate, Kubernetes, and VMware. The ideal candidate for this role will come from a helpdesk or infrastructure support environment, and will have great customer service skills. The pay rate for this position will be $20/hr, and will increase to $27/hr at the 6 month mark.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form ( . The EEOC Know Your Rights Poster is available here ( .

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Skills and Requirements

Bachelors degree in oil and gas related field or equivalent experience

Must possess strong technical skills

Strong problem-solving skills and ability to work under pressure in fast-paces environment

Excellent communication skills Previous infrastructure experience is a plus (VCenter, Storage, PRTG) null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].