Helpdesk Support Specialist - Eteam : Job Details

Job Title: Helpdesk Support Specialist Job Type: Contract; 12 months contract 100% Remote role Position summary & key area of responsibility: This position is responsible for supporting clients and configuring software solutions to meet customer needs and drive business value. This role requires a combination of dedication and skill that enables a candidate to instill confidence in our expertise in implementing POS solutions Specific Responsibilities include:

• Planning, installing, configuring, maintaining, and supporting all applications and hardware
• Ability to communicate with all levels of co-workers and management a must to perform this job successfully
• Responsible for troubleshooting hardware and software issues on a timely basis to adhere to the contractual SLAs
• Monitor and analyze Helpdesk entries to ensure client needs are properly met
• Perform daily monitoring of all applications and data links
• Organize and coordinate activities associated with installation, deployment, and upgrade of software, hardware
• Provide on-going education and training to users
• Propose changes or solutions to products and services for optimal business results
• Investigate customer relationship problems, and analyzes business processes
• proposes business solutions and services needed to satisfy customer requirements
• Answer incoming phone calls and monitor helpdesk phone queues for customer support and troubleshooting.

Basic qualifications:

• Bachelor of Science degree in Information Technology or 5+ years of IT/Software Application Support
• CompTIA Security+ Certification
• Active DOD Security Clearance at the Secret Level or higher
• Knowledge of IT operations in a government environment
• Strong technical ability
• Excellent written and oral communication skills
• Excellent leadership skills
• Excellent reporting skills
• Ability to multi-task
• Strong interpersonal skills
• Fluent in the use of the English language
• Ability to work independently
• Ability to work flexible hours

Preferred qualifications:

• Previous experience working on an IT Service Desk supporting 500+ customers
• 5+ years of IT Experience working with the United States Government
• Experience with software deployment and application support
• Excellent technical troubleshooting skills