Helpdesk Level 2 NOC Local to Central Islip - Naka Technologies : Job Details

Job Description

Network Operations Center (NOC) Engineer

Location: Onsite – Central Islip, New York

Job Type: Full-Time - 100% Onsite | Shift-Based (in office)

About Us

We are a growing Managed Services Provider (MSP) delivering high-quality IT solutions and support to a diverse client base. As we scale, we are looking for a motivated Network Operations Center (NOC) Engineer to join our team. This is a fantastic opportunity to be part of a collaborative environment where innovation, training, and growth are key.

Role Summary

The NOC Engineer serves as the first level of escalation for all Managed Services customers. This role is responsible for timely incident resolution, proactive system monitoring, and contributing to continuous service improvements. The NOC Engineer must be detail-oriented, technically skilled, and thrive in a fast-paced, team-based environment.

Key Responsibilities

· Answer inbound support calls and respond to tickets within defined SLA timelines.

· Perform incident management including alert triage, ticketing, resolution, and escalation.

· Troubleshoot issues related to networks, servers, Active Directory, and Azure environments.

· Provide systems monitoring and analysis using tools like NinjaOne and LogicMonitor

· Handle medium- to high-priority calls across all severity levels.

· Support backup technologies including AutoMox, Datto, and Acronis

· Provide Tier 1–2 support for EDR/MDR tools such as SentinelOne and Arctic Wolf

· Assist with root cause analysis and identify solutions for recurring problems.

· Document resolutions and contribute to internal knowledge base development.

· Participate in change management processes – approvals, scheduling, and implementation.

· Identify and implement process improvements based on trend data and ticket reviews.

· Mentor junior NOC and helpdesk analysts and contribute to team development.

· Connectwise PSA experience preferred

Required Skills & Qualifications

· 2+ years of NOC, helpdesk, or IT operations experience in an MSP or similar environment

· Strong diagnostic and troubleshooting skills across network, systems, and cloud platforms.

· Familiarity with Microsoft, UNIX, and Linux operating systems

· Understanding of core networking concepts: TCP/IP, DNS, DHCP, VPN, firewall/routing principles

· Experience with monitoring and management tools (e.g., NinjaOne, LogicMonitor)

· Excellent communication and customer service skills (verbal and written)

· Ability to work independently under general supervision and escalate when appropriate.

· Detail-oriented and organized with strong documentation habits.

· Strong leadership potential and willingness to mentor others

Preferred Certifications

· CompTIA A+, Network+, Security+

· Microsoft MCP

· Cisco CCNA, CCDA (or equivalent)

Work Schedule & Availability

Shift 1: Monday – Friday | 8:00 AM – 5:00 PM

Shift 2: Monday – Friday | 9:00 AM – 6:00 PM

Participation in an on-call rotation is required.

Additional Notes

· This is an onsite-only position — remote work is not available.

· Position is phone and email support. Field work may be required at times.

· You must have reliable transportation to and from the office.

· Employment is contingent upon a successful background check.

. Salary is based upon experience.

Growth Opportunities

This role offers a career path into internal IT, field engineering, sales engineering, or leadership roles as the company expands. We value internal promotion and will support your certification and technical growth.