Helpdesk - Meta : Job Details

Job Description

Associate Help DeskBirmingham, AL 3524212+ Months ContractMonday to Friday, 8:00 am to 5:00 pm

25-50% driving required using a company vehicle

Qualifications: Qualifications

Provide first-level remote IT services or assist in the delivery of higher level services to our customers - Properly enter all calls into the helpdesk system- Use predefined triage processes to troubleshoot and resolve or escalate to the appropriate resource within allowed- Service Level Agreement parameters - Ability to use remote desktop applications in order to troubleshoot end user PC related problems

Additional Information

Candidates must be able to lift 50 pounds and stand for extended periods of time.

25-50% driving required using a company vehicle

Compensation: $16-$16