Helpdesk Customer Support Associate - Garnet River : Job Details

We are currently seeking a Customer Support Associate, under the direction of the Help Desk Lead and the Project Manager, who will perform Help Desk user support, coordination, and triage for users of the UAS-NY Application. Your main task will be answering phone calls and e-mails from users to assist them in utilizing a multi-domain, multi-faceted application. high level of customer service skills is required, with the ability to conduct tasks in a timely, effective, and patient manner. You must have strong professional writing and communication skills. You must have the ability to resolve complex assignments requiring research, investigation, and analysis. You must have the ability to work and train independently and under general supervision, as well as work collaboratively with the team's functional areas. Additional responsibilities will include provider outreach and education efforts for our users as well as analysis of data in accordance with defined compliance activities. You will also contribute to ongoing process improvement. The project is currently 100% remote as the client doesn't have a workspace at this time. However, that may change in the future. Job Duties

• ssisting end users with system issues via phone and email.
• Testing system functionality to determine root cause of user reported issues.
• Ensure program requirements, regulations, and policies are understood, documented, and adhered to across the Department and affiliated organizations
• id in reviewing use of systems, ensuring individual and organization compliance with program policies.
• Responsible for user-facing communications and reviewing training materials for accuracy.

Qualifications

• Bachelor's Degree
• 3 years of relevant experience
• Equivalent combination of advanced education, training, and experience will be considered.
• Strong customer service skills with prior experience working on a help desk
• Experience in healthcare, Medicaid, and Long-Term Care preferred.
• Proficient with Microsoft Office Suite.
• Must have exceptional written and verbal communications, strong documentation, critical thinking, and analytical skills.

Hourly Rate Range : $22.00 - $30.00 Garnet River® is a full-service information technology company that customizes solutions for its clients. We solve challenges through staff augmentation, project-based teams and technical solutions. Our staffing division works as a recruiting arm for companies in the region and across the country. Clients turn to us to help them find professional talent. Garnet River LLC is an Equal Employment opportunity/Affirmative Action (EEO/AA) employer. Minorities/Female/Disabled/Veteran (M/F/D/V)