Help Desk with Security Clearance - Ampcus : Job Details

Responsibilities:- Serve as the first level Help Desk for the TEN Lab's systems and accounts- Assist new user setup of equipment, accounts and tools- Respond to user requests via email, walk-ins, phone calls or other communication means in a timely manner- Create and maintain accurate Tickets for Help Desk activities- Good problem solving skills- Work with Asset Management to support accurate records and maintain a good accounting of assets- Support the implementation of new technologies and equipment in the lab environment,- Provide support as needed to lab staff in the tasks of provisioning and issuing equipment to end users, as well as maintaining inventory database.- Provide support for systems administration tasks such as patching, updating, and maintaining network infrastructure- Provide insight and updates to lab standard operating procedures (SOPs) and Work Instructions- Provide support for TEN Accounts, Virtual Private Network (VPN), Virtual Desktop Infrastructure (e.g., Citrix), and MacBook to users Required Skills:- U.S. Citizenship- Must have an active DoD Secret clearance, TS/SCI clearance is preferred- Must be able to obtain DHS Suitability- 1+ years of directly relevant experience- Experience with multiple operating systems, to include Windows, Linux/Unix & MacOS- Proficiency and proven capability in the following areas:- Asset management practices and principles- Help Desk ticket processing and procedures- Good Customer support- Ability to keep detailed notes- Must be able to work collaboratively across physical locations Desired Skills:- Experience with writing technical procedures and standard operating procedures- Virtualization automation and optimization- Experience with Virtual Private Networks (VPN)- Experience with virtual desktops (Citrix, VMWare) Required Education:BS Computer Science, Computer Engineering, Computer Information Systems, Computer Systems Engineering or related degree; or HS Diploma and 3+ years of directly relevant experience. Desired Certifications:- Security+