Help Desk Technician - Shepherd University : Job Details

Posting Details Posting Information Posting Number S338P Working Title Help Desk Technician FLSA Non-Exempt Pay Grade Non-Classified Advertised SalaryPosition Status Full Time Appointment Length 12 Months Department Information Technology Services Job Summary/Basic Function The Help Desk Technician is responsible for providing Tier 1 computer support and training to faculty and staff. Minimum Qualifications Requires an associate's degree in computer science or a related field, plus two to three (2-3) years work experience; or any equivalent combination of experience and training which provides the required knowledge, skills and abilities. Preferred QualificationsPosting Date 08/19/2025 Close DateSpecial Instructions Summary Appointment to this position will be contingent upon a satisfactory background check. We believe in work-life balance and keeping time for things we love outside our work. Shepherd University offers generous employee benefits, including: o 13 paid holidays o 24 days annual leave (vacation) per year o 18 sick days per year and the flexibility to use that time to care for immediate family members o Wide range of health insurance and other benefits o 401(a) retirement savings with 6% contribution match; eligibility to continue health insurance post-retirement, and other retiree perks o Tuition waivers for employees and their dependents Job Duties Description of Job Duties Assess, diagnose and repair Mac and Windows desktop computers. Provide in person and remote support for faculty and staff technology at the university helpdesk. Stays current with the state of supported applications in general computer technology and enhances existing skills as necessary. Incumbent may be required to acquire additional specialties when practical. Provides on-site information technology support and training to Shepherd University administrators, staff and faculty who are experiencing a wide variety of needs ranging from software installation and configuration to complex problem resolution. Provides in-person and telephone-based resolution for technology to the Shepherd University community including faculty, staff and students. Prepare technical documentation and justification approaches used to troubleshoot and resolve technical difficulties. The documentation includes the following processes: research, analysis, detection and technical solution. Oversee third party technicians assigned to install or repair technical equipment for campus. Image, configure and deliver new and existing computers for campus. Maintains skills and knowledge of advancements for supported applications, as well as computer technologies and enhancing skills as necessary. Incumbent may be required to acquire additional skills when practical. Helps prepare inventories while assisting in developing recurring replacement cycles and maintenance schedules. Provides Tier 1 computer support and training to Shepherd University faculty and staff. Assists students with technical issues at the Help Desk. Performs other duties as assigned.