Help Desk Technician - The University of Virginia : Job Details

The Mc. Intire School of Commerce at the University of Virginia is inviting applications for a Help Desk Technician. As a Help Desk Technician, you will play a vital role in ensuring a seamless technology experience for our faculty, staff, and students. You will be responsible for providing first and second-tier IT support services to resolve issues promptly and ensure smooth access to system data. This position encompasses desktop, mobile, and cloud-based technology support, as well as basic assistance with audio-visual technology and learning management systems. Additionally, you'll offer non-technical guidance when necessary, such as directory assistance and lost and found services. Key Responsibilities: Provide first and second-tier IT support to resolve technical issues efficiently. Offer support for desktop, mobile, and cloud-based technology and systems. Assist with basic troubleshooting of audio-visual technology and learning management systems. Route advanced support requests ...Technician, Help Desk, Technology, Help, Technical, Support, Healthcare