Help Desk Technician - Silvaco : Job Details

Company DescriptionAbout Silvaco, Inc. For over four decades, Silvaco, based in Silicon Valley, California and with global locations around the world has solved semiconductor design challenges by offering affordable and competitive TCAD (Technology Computer Aided Design) software, EDA (Electronic Design Automation) software, proven design IP (intellectual property), and world class support to engineers and researchers across the globe. Silvaco solutions span from atoms to systems: starting with simulation of material behavior impacting semiconductor devices, to design and analysis of transistor circuits, and lastly providing IP blocks for systems-on-chip (SoC) designs. Our solutions are deployed in production flows across broad industry segments such as leading display companies, automotive OEM suppliers, and top Memory, 5G, and IoT (internet of things) providers. Job Description We are seeking a customer-focused and tech-savvy Help Desk Technician to join our IT support team. This role is responsible for providing first-level technical assistance to end-users, resolving hardware and software issues, and ensuring smooth day-to-day IT operations. The ideal candidate is a problem solver with excellent communication skills and a passion for technology. *This role will be hybrid ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES; include but not limited to:

• Respond to user inquiries via phone, email, chat, or in-person

• Diagnose and troubleshoot hardware, software, and network issues

• Install, configure, and maintain desktop and laptop computers, printers, and other peripherals

• Provide support for Windows, macOS, and mobile operating systems (iOS, Android)

• Assist with onboarding/offboarding of employees, including account setup and equipment provisioning

• Document issues and resolutions in the ticketing system (e.g., ServiceNow, Zendesk, Jira, Vivantio)

• Escalate complex problems to higher-level support or specialized teams

• Maintain inventory of IT assets and ensure proper tracking

• Educate users on best practices, security protocols, and system usage

• Participate in IT projects and system upgrades as needed

• Other tasks assigned from IT Manager

QualificationsQUALIFICATIONS AND REQUIRED SKILLS:

• Associate degree in Information Technology, Computer Science, or related field (or equivalent experience)

• 2+ years of experience in a help desk or technical support role

• Strong knowledge of Windows and macOS environments

• Familiarity with Active Directory, Entra ID, M365, VPNs, and remote desktop tools

• Excellent verbal and written communication skills

• Ability to prioritize tasks and manage time effectively

• Customer service mindset with a proactive approach to problem-solving

PREFERRED QUALIFICATIONS

• CompTIA A+, Network+, or Microsoft certifications

• Experience/certification with ITIL

• Basic understanding of networking concepts (TCP/IP, DNS, DHCP)

• Experience supporting cloud-based applications and services

• Experience with Linux support

• Experience providing support for a global company

Additional Information The US base salary range for this full-time position is $33.00 - $38.00 hour. Our pay ranges are determined by role, level, and location, and the range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location, role-related knowledge and skills, depth of experience, relevant education or training, and additional role-related considerations. Depending on the position offered, equity, bonuses, commission, or other forms of compensation may also be provided as part of a total compensation package, in addition to a full range of medical, financial, and other benefits. WE ARE AN EQUAL OPPORTUNITY EMPLOYER At Silvaco, we do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. If you need assistance or an accommodation due to a disability, please contact us at 408.###.####.