Help Desk Technician - Indotronix International Corporation : Job Details

Help Desk Technician | , New York, United States Pay rate: $33 - 36/hr Location: Albany - Hybrid - The project is currently 100% remote as the client doesn't have a workspace at this time. However, that may change in the future. >Job Duties: Assisting end users with system issues via phone and email. Testing system functionality to determine root cause of user reported issues. Ensure program requirements, regulations, and policies are understood, documented, and adhered to across the Department and affiliated organizations Aid in reviewing use of systems, ensuring individual and organization compliance with program policies. Responsible for user-facing communications and reviewing training materials for accuracy. >Job Qualifications: Bachelor's Degree 3 years of relevant experience Equivalent combination of advanced education, training, and experience will be considered. >Required Skills: Strong customer service skills with prior experience working on a help desk Experience in healthcare, Medicaid, and Long-Term Care preferred. Proficient with Microsoft Office Suite. Must have exceptional written and verbal communications, strong documentation, critical thinking, and analytical skills.