Help Desk Technician II - The Honey Baked Ham Company : Job Details

The Help Desk tier II role is to provide end user support and maintenance within the organization's desktop and store computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment (including but not limited to PC, registers, printers and scanners) to ensure optimal workstation and store performance. The person will also troubleshoot problem areas (in person, by telephone, or via remote access) in a timely and accurate fashion, and provide end-user assistance where required. ESSENTIAL FUNCTIONS: - Provide technical assistance and support for incoming queries and issues related to computer systems, software, hardware, and Point of Sale systems via phone, e-mail, chat or on site. - Respond to queries either in person or over the phone. - Write training manuals and other technical documentation. - Train computer users and seasonal help desk staff. - Ask questions to determine nature of problem. - Walk customer through problem-...Help Desk, Technician, Help, Technical, Microsoft, Computer, Manufacturing, Technology