Help Desk Technician (DOE- F) - EMCOR Government Services : Job Details

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About Us:

EMCOR Government Services offers an experienced single-source solution for meeting the routine and mission-critical needs of federal, state, local and other government organizations. By combining our expert professional technicians, commercial best practices, extensive facilities knowledge and strong commitment to reliable, responsive service, we enable our government clients to achieve consistently high-performance facilities, on-time projects and long-term value.

Job Title:

Help Desk Technician (DOE-F)

Job Summary:

EMCOR Government Services is seeking a Help Desk Technician in Washington, DC. The Helpdesk technician provides customer service and resolution to clients who submit service work orders for deficiencies in the building. This position oversees Maximo, a database for service work orders and maintenance reports.

Essential Duties and Responsibilities:

Provide support to CMMS Admins

Provide customer support to clients who schedule service work orders

Support dispatching and administering work orders to facility personnel (mechanics, engineers, etc.)

Maintain current work order tracker and pull data from CMMS to organize important information

Review and examine work orders for completion and status

Run system reports for open and completed work orders

Qualifications:

High school Diploma or equivalent

Minimum two years of experience in database management/entry

Minimum two years in Quality Control Management

Proficient in data entry

Meticulous and detail-oriented

Great communication and customer service skills

Exceptional interpersonal skills

Bonus Skills:

• Emergency Management Training

Physical Demands:

The below requirements are needed to effectively carry out job duties. Reasonable accommodations may be provided.

• Exposure to computer monitors and screens
• Sitting/ working at a desk for long periods of time
• Able to work in a fast-paced environment
• Able to work a 40-hour work week

Benefits:

We are committed to providing employees a comprehensive benefits package which includes medical, dental, and vision coverage, along with health savings and flexible spending accounts, life insurance, disability, a 401(k) Savings Plan, College Coach and employee assistance program.

Notice to prospective employees:

There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine.

EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCORs normal application process it is probably fraudulent.

Additional Information:

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology
• Industries: Facilities Services

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