Help Desk Technician (Central Office) - Kansas Staffing : Job Details

Help Desk Technician (Central Office)

Kansas Staffing

Job Location : Fort Scott,KS, USA

Posted on : 2025-08-08T06:33:38Z

Job Description :
Job Title

The primary responsibility of this position is to provide first-level support for the district help desk regarding technology-related issues.

Major Responsibilities and Duties:

  • Serve as the first level of support for staff and students seeking technical assistance.
  • Document reported issues by creating tickets in the district's ticketing system
  • Provide remote troubleshooting by walking the customer through the problem-solving process.
  • Escalate unresolved issues to the next level of support.
  • Desktop and laptop repairs as needed.
  • Assist with projects as needed by the District lead Technician or Director of Technology.
  • Perform all other duties as assigned.

Skills and Knowledge:

  • Experience working in a team-oriented, collaborative environment.
  • Excellent customer service and written and oral skills.
  • Knowledge of software applications and basic hardware for the PC.
  • Awareness of commonly used Microsoft products and services.
  • Ability to diagnose and resolve basic technical issues.
  • Familiarity with ticketing systems.
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