Job Title
The primary responsibility of this position is to provide first-level support for the district help desk regarding technology-related issues.
Major Responsibilities and Duties:
- Serve as the first level of support for staff and students seeking technical assistance.
- Document reported issues by creating tickets in the district's ticketing system
- Provide remote troubleshooting by walking the customer through the problem-solving process.
- Escalate unresolved issues to the next level of support.
- Desktop and laptop repairs as needed.
- Assist with projects as needed by the District lead Technician or Director of Technology.
- Perform all other duties as assigned.
Skills and Knowledge:
- Experience working in a team-oriented, collaborative environment.
- Excellent customer service and written and oral skills.
- Knowledge of software applications and basic hardware for the PC.
- Awareness of commonly used Microsoft products and services.
- Ability to diagnose and resolve basic technical issues.
- Familiarity with ticketing systems.