Help Desk Technician - 3403477 - Lighthouse Technology Services : Job Details

Contract-to-Hire Opportunity - Lighthouse Technology Services is partnering with our client to fill their Help Desk Technician position! This is a 3 month contract-to-hire opportunity and will be on-site in Buffalo, NY. This role will be a W 2 employee of Lighthouse Technology Services. What Youll Be Doing: Primary support contact for user requests and issues related to IT products and services. Responsible for identification, logging and categorization of all end user requests and incidents. Accountable for detailed troubleshooting and information gathering via customer conversations, log reviews, internet research, etc. Liaison between end users and technical teams to triage and gather...Technician, Help Desk, Help, Technology, Retail, Staffing