HELP DESK SUPPORT TECHNICIAN - Liberty Health : Job Details

Provide first contact and incident resolution to customers with hardware, software, and desktop application software problems. Effectively escalates incidents to higher Help Desk Technician, Clinical, Level II or Level III support team when required. Document incidents status and solutions in the IT service management software. Provide technical assistance including both end users telephone calls, chat, electronically submitted requests and on-site. Address all smart phone and tablet issues including but not limited to configuring devices. Identify, diagnose, and resolve Level One issues for end users in a call center environment, including telephone calls, chats, electronically submitted tickets and on-site. Ability to work in a fast pace call center with multiple priorities while handling end users requests. Analyze and solve end-user problems related to but not limited to network and local printers, PC and mobile hardware, specialized applications, e-mail, internet, Wi-Fi and local-...Support Technician, Help Desk, Technician, Support, Customer Service, Technology, Healthcare