Help Desk Support Specialist - The Farmers & Merchants State Bank : Job Details

At F&M, the Help Desk Support Specialists are the first to receive calls and tickets from internal users with hardware and software issues\questions. While we typically do not talk to external customers, we strive to maintain a great repour with internal users. To continue this tradition of superior service and accountability, were looking for a qualified Help Desk Support Specialist to join our team. Our ideal candidate will have experience with Active Directory, ticketing software, excellent phone skills and customer service. First and foremost, you must be trustworthy and precise. Your contribution will reinforce our reputation as a trusted bank in the community and the country. OBJECTIVES OF THIS ROLE:Serve internal users by answering their calls or tickets successfully and in an organized, efficient, and secure manner. Assist when needed, deploying new products and services. Meet and exceed bank service standards, warm greeting with customers, and making them feel welcome while c...Support Specialist, Help Desk, Support, Specialist, Help, Customer Service, Manufacturing, Business Services