Help Desk Support- Part Time - Bergey's : Job Details

Bergey's Inc. is a family-owned business that has been servicing our customers' needs since 1924. Currently our company has over 50 locations and more than 1,800 team members. Today our family of automobile, truck and tire companies stretch throughout Pennsylvania, Delaware, Maryland, & New Jersey. Visit us at www.bergeys.com to learn more about our company.

We strive to provide an environment for our associates and customers that is welcoming, transparent, and forward thinking. Our employees are our greatest asset. We promote and develop individual strengths, as well as grow our employees personally and professionally. Together we can make a difference.

Benefits: We offer a generous benefit package including: vacation and PTO time, paid holidays, 401k with profit sharing, medical, dental and vision insurance, employee assistant program, FSA and HSA plans, life insurance, opportunities for advancement, employee referral program, and employee discount.

Location: Bergey's Corporate Office- Souderton, PA

Summary: As a Help Desk Support, you will constantly interact with team staff to answer questions and give IT support.

Shift: Part Time

• 20-25 hours per week
• Must work 3 Saturdays per month (1 Saturday off)
• Available for holiday coverage as business needs require
• This is not a remote or hybrid position.

Essential Duties:

• Provide first-level technical support via phone, email, and in-person assistance
• Troubleshoot basic hardware and software issues including Windows operating systems
• Assist users with password resets, account lockouts, and basic network connectivity problems
• Install, configure, and maintain computer equipment, printers, and mobile devices
• Escalate complex issues to senior technicians when appropriate
• Follow up with users to ensure complete resolution of their technical issues
• Document all support requests and resolutions in ticketing system
• Maintain accurate records of hardware and software inventory
• Assist with basic system maintenance and updates
• Support new team members technology setup and orientation
• Help maintain organized workspace and equipment storage areas
• All other duties as assigned.

Requirements:

• Valid Driver's License
• Successful completion of pre-employment background checks and drug screening

Bergey's is an equal opportunity employer.