Help Desk Support - Vitamin Cottage Natural Food Markets : Job Details

Main Ingredients: Respond to all requests in a timely manner and within established SLA's. Maintain a positive and supportive attitude when communicating with crew members. Answer all in-coming phone calls with a friendly demeanor. Maintain Samanage ticketing platform by creating, resolving, and following-up on each ticket to ensure issues are resolved to crew member's satisfaction. Create and maintain support documentation based on resolution of troubleshooting issues. Single point of contact for crew member support. Routes tickets to various departments as necessary. When major system issues occur, provide a since of urgency and escalate appropriately. Execute other assigned tasks as delegated by IT management Although this is a general outline of job responsibilities all employees are expected to be hands on and do whatever it takes to get the job done and make the company thrive. Qualifications Recipe for Success:Bachelor's degree in Information Technology or equivalent combinati...Help Desk, Support, Help, Technology, Grocery, IT