Help Desk Support Analyst - A-Line Staffing Solutions : Job Details

Title: Help Desk Support Analyst Location: Louisville, KY - Position may support multiple locations in Louisville, KY Schedule: Mon - Fri, 8 AM - 5 PM EST Note: This is a W 2 contract role - C 2 C and 3rd party candidates will NOT be considered The Help Desk Support Analyst will provide quality customer service and second level technical support to computer users via walk up, telephone, and email channels. They will be responsible for coordinating delivery of services to internal users and collaborating with cross-functional teams to ensure IT services are operational. They will improve Information Technology systems, processes, applications, and technology. They will act as a point of contact for incident escalations, working both collaboratively and independently to triage and resolve IT issues. Position Responsibilities: Provide resolution support of technology problems escalated from the Level 1 Service Desk, including providing assistance and direction to Level 1 Service Desk Anal...Support Analyst, Help Desk, Information Technology, Technical Support, Analyst, Support, Staffing