Help Desk Specialist Remote, United States - C-TEC : Job Details

CTEC is a leading technology firm that provides modernization, digital transformation, and application development services to the U.S. Federal Government. Headquartered in McLean, VA, CTEC has over 300 team members working on mission-critical systems and projects for agencies such as the Department of Homeland Security, Internal Revenue Service, and the Office of Personnel Management. The work we do effects millions of U.S. citizens daily as they interact with the systems we build. Our best-in-class commercial solutions, modified for our customers bespoke mission requirements, are enabling this future every day.

The Company has experienced rapid growth over the past 3 years and recently received a strategic investment from Main Street Capital Corporation (NYSE: MAIN). In addition to our recent growth in Federal Civilian agencies, we are seeking to expand our capabilities in cloud development and footprint in national-security focused agencies within the Department of Defense and U.S. Intelligence Community.

CTEC is seeking a Help Desk Specialist to join our remote team, with candidates located in the Washington, DC metropolitan area.

Provides first-level technical support for Social Security Administration training system users. Handles user inquiries, troubleshoots basic technical issues, documents support requests, and escalates complex problems while maintaining excellent customer service and adherence to federal support protocols.

• Associate's degree or equivalent with 3+ years of federal help desk and technical support experience.
• CompTIA A+ or equivalent certification and experience with federal IT service management tools.
• Knowledge of federal user support procedures, ticket management, and government system troubleshooting.
• Experience with federal security protocols, user authentication, and government access management.
• Security clearance eligibility and understanding of federal privacy and information handling requirements.

Clearance: Must be able to Obtain Public Trust Clearance.

Additional Information:

The above statements describe the general nature and level of work the individual(s) assigned to this position perform. They are not intended to be an exhaustive list of all required duties, responsibilities, and skills. CTEC management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodation(s) may be made applicable and available to enable individuals with disabilities to perform the essential functions of this position.

CTEC is a proud Equal Opportunity Employer! (EOE; M/F/D/V)

Please note: Candidate(s) must undergo a thorough pre-employment screening.

In addition to employee salary, we offer an array of employee benefits including:

• Paid vacation & Sick leave
• Health insurance coverage
• Performance bonus programs
• 401K contribution & Employer Match

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