Help Desk Specialist (Onsite) - Jobs via Dice : Job Details

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Dice is the leading career destination for tech experts at every stage of their careers. Our client, JSB Staffing Solutions, Pvt. Ltd., is seeking the following. Apply via Dice today!

Help Desk Specialist

Duration: 6 + Months Contract

Location: Charlotte, NC (Onsite)

• Provide desktop support for PCs, mobile devices, application access, and user support.
• Administer and participate in the selection and implementation of a virtual desktop solution.
• Manage vendor relationships by acting as a liaison with the 3rd-party network management partner, ensuring firm objectives are met.
• Monitor network performance, identify risks, and support the implementation of network monitoring and controls.
• Support conference room technology, including audio/video setup and troubleshooting for Teams, Zoom, and Webex meetings.
• Primary systems you would work with are Centerbase for time and billing, NetDocuments for document management, Adobe, Vonage for phone systems, and QuickBooks.
• Play a pivotal role for their virtual desktop implementation and multifactor authentication rollout.

• Prior IT experience in a high-paced, professional services or law firm environment.
• Strong background in desktop support, network administration, and vendor management.
• Experience supporting enterprise systems such as time & billing, document management, and accounting platforms.
• Ability to manage demanding users and build credibility as a trusted in-house IT partner.
• Proven track record of supporting growth environments with new people, processes, and technologies.
• Bachelor's degree in information technology, computer science, or relevant experience.

• Entry level

• Full-time

• Information Technology

• Software Development

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