Help Desk Specialist - ClearanceJobs : Job Details

We are a federal IT company on a mission to make customer experience (CX) the center of every government solution. Technology is our passion. People are our purpose. NuAxis is home to thinkers and feelers, engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it's a state of mind. We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated Help Desk Technician for a full-time position.

NuAxis Innovations is seeking a customer-focused Help Desk Technician to support the U.S. Fish and Wildlife Service (FWS) in Reno, NV. This on-site role is part of a mission-critical IT support team delivering responsive technical assistance to a mobile and hybrid federal workforce. You'll provide Tier 1 support, assist with hardware and software issues, manage mobile devices, and ensure end-user systems remain secure, updated, and operational. This is an excellent opportunity for a technician looking to support a high-impact federal mission while gaining experience in enterprise-level IT operations.

Key Responsibilities

• Provide Tier 1 IT support for desktops, laptops, mobile devices, and tablets.
• Respond to user requests via phone, email, and in-person support channels.
• Support and troubleshoot Apple iPads, iPhones, and Android mobile devices.
• Install, configure, and maintain desktop/laptop hardware and software.
• Track and manage IT service tickets and escalate complex issues as needed.
• Participate in equipment deployments and system upgrades.
• Communicate the status of pending requests, outages, and maintenance activities to end users.
• Maintain documentation and knowledge base articles as needed.
• Collaborate with server and network teams to resolve cross-functional issues.

Minimum Qualifications

• Associate's degree in IT or related field, or equivalent work experience.
• 2+ years of hands-on experience in a help desk or desktop support environment.
• Strong troubleshooting skills with Windows 10/11 and Microsoft Office 365.
• Exposure to supporting mobile devices in an enterprise environment.
• Strong communication and customer service skills.
• Ability to work independently in a fast-paced federal workplace.
• Must be eligible to work in the United States and pass a federal background check.

Preferred Qualifications

• Experience working with federal agencies or in a government contracting environment.
• Familiarity with ServiceNow, Remedy, or other ITSM/ticketing platforms.
• Certifications such as CompTIA A+, Network+, or ITIL Foundation.

Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!! NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture! #NAI #DICE