Help Desk Specialist - Labor Finders : Job Details

Your Job Are you interested in within an IT department? Do you have good interpersonal skills and like helping with co-workers, clients, and superiors? If this sounds like the challenge you're looking for, then a job as a Help Desk Specialist could be the right fit for you. Your Day Help Desk Specialist responsibilities may include the following: :

• Walking customers through troubleshooting their computer and software issues over the phone or via email.
• Running diagnostic programs on computers that aren't functioning properly.
• Resolving problems on company network systems in a timely and efficient manner
• Writing training manuals and guides
• Ordering computers, computer accessories, and other equipment.
• Following up with customers to make sure they aren't experiencing any other technical issues.

You will need to have the following: :

• Proven experience as a Help Desk Specialist
• Working knowledge of computer equipment and software
• Proficiency in MS Office (MS Excel and MS PowerPoint, in particular)
• Excellent time management skills and the ability to prioritize work
• Attention to detail and problem solving skills
• Excellent written and verbal communication skills
• Strong organizational skills with the ability to multi-task
• Computer Science degree; additional IT qualifications are a plus

Your Gain What you may gain while on the job:

• Staying active - the job will keep you busy and moving throughout the day.
• Customer service skills - dealing with multiple customers, co-workers, and superiors.
• Enhanced communication skills - learning how to talk to diverse sets of customers, co-workers and superiors.
• Problem solving and crisis management skills - avoiding and resolving potential negative customer experiences.
• Teamwork - partnering with co-workers and supervisors to ensure customers are satisfied.
• Teaching & Management skills - helping train and prepare new employees for the job.
• Rewarding career - opportunities for training, advancement to supervisory or management roles, and those with prior experience increase their chances of getting promoted or earning higher pay.

Your Experience Less than 1 Year