Help Desk Specialist I - GovernmentJobs.com : Job Details

Under the general direction of the Systems Operations Manager for the Information Technology Department (IT), provides Tier 1 Help Desk. Typical duties range from answering/logging phone calls into the County's Request Tracker system to PC deployment with all associated software applications to end users. The Help Desk Specialist I position is an entry level position that performs the duties and responsibilities of the position under the delegation and instruction of lead worker(s) or a supervisor.

Primary duties and responsibilities include:

Qualifications include:

• The job requires knowledge normally acquired through the completion of an Associate's Degree or Technical/Trade school with courses emphasizing computer applications or information technology.
• Experience performing help desk support functions is preferred.
• Demonstrated working knowledge of Microsoft Office functionality. Computer skills necessary to effectively utilize software for word processing, publishing, databases, spreadsheets, e-mail, scanning and imaging, internet, social media and a variety of other computer programs.
• Proficient in PC and laptop components (i.e. hardware, device drivers) and able to demonstrate ability to adapt to new technologies and read/understand technical journals.
• Communication skills necessary to provide excellent customer service and accurate information to county officials, department heads, employees, and the public in a professional and timely manner.
• The ability to multi-task and handle simultaneous projects requiring concentration and attention to detail skills.
• Physical ability to frequently lift or carry items weighting up to 25 pounds. Occasionally required to left or carry items weighting up to 50.
• Possession of a valid Michigan driver's license and an acceptable driving record required.
• Successful completion of background check and fingerprinting to be eligible for hire.

Supervisory responsibilities include none.

Working conditions include:

• Frequent traveling between supported locations is required.
• Normal office environment with occasional discomfort due to heat, dust noise and the like.
• Extended workdays (beyond eight hours/day) are occasionally required.
• Sitting for extended periods of time.
• While performing the duties of this job, the employee is occasionally exposed to the risk of electrical issues.