Help Desk Specialist I - Clovis Community College : Job Details

Compensation: $15.46 Compensation Type: Hourly Employment Type: Regular Grade: NE02 Department: Administrative Operations Position Summary Under close supervision, the Help Desk Specialist I is responsible for assisting the IT Operations/Office Coordinator with the day-to-day operations of the IT Help Desk. The position will provide excellent customer service to the College's students and desktop users through first call resolution. Duties & Responsibilities ESSENTIAL FUNCTIONS:

• Technical Support: Assist students, staff, and faculty with troubleshooting login problems with their Pathway, Email and Canvas accounts while adhering to FERPA guidelines.
• Receptionist: Greet, assist and direct anyone who walks in the IT department to the appropriate office.
• Administrative Support: Assist end users by creating Help Desk tickets and assign them to the appropriate IT groups. Assist callers with first step resolution or transfer callers to the appropriate departments. Provide assistance to the IT department staff with filing and making copies, as needed. Provide assistance to the Help Desk Specialist II position as needed.
• Customer Service: Provide friendly, accurate, and immediate first level support to all students, faculty, staff, and visitors.

ESSENTIAL SKILLS:

• Have the ability to communicate effectively with individuals from varying backgrounds.
• Proficiency in computer applications, multi-line telephones and attention to detail is required.

PHYSICAL REQUIREMENTS: Requires frequent and continuous sitting/moving about, continuous use of fine motor skills, and pushing and pulling of up to 20 lbs. SCHEDULE DETAILS: Must be available to work 40 hrs. per week, Monday through Friday. Help Desk hours of operation are from 7:00 am to 5:00 pm. Must be available to work a flexible work schedule including occasional weekends. ADDITIONAL DUTIES AND RESPONSIBILITIES include but are not limited to: Perform other duties as assigned. Minimum Qualifications:

• High School diploma or GED required.

PREFERRED QUALIFICATIONS:

• Associate's degree or two years' experience in customer service is preferred.
• Preferred knowledge of Everything Help Desk software, Banner, and Workday.

EEO STATEMENT: As an EEO employer, Clovis Community College will not discriminate in our employment practices based on an applicant's race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, serious medical condition or status as a protected veteran or spousal affiliation. Clovis Community College hires only U.S. citizens and individuals lawfully authorized to work in the U.S.