Help Desk Level 1 - Paradise Schools : Job Details

Position Type: Technology Date Posted: 7/24/2025 Location: Paradise Schools District Office Closing Date: Until Filled TITLE: HELP DESK LEVEL I QUALIFICATIONS: • High school diploma or GED required; Associate's degree in IT or related field preferred. • Basic knowledge of Windows 10/11 and Microsoft 365 applications. • Familiarity with Google Workspace for Education (Docs, Drive, Gmail, Classroom, etc.). • Understanding of Chromebook support and mobile device management (MDM) basics. • Experience with help desk ticketing systems. • Working knowledge of computer hardware, printers, and AV equipment. • Basic understanding of networking principles (IP, DNS, DHCP). • Experience with website updates via CMS (WordPress, Google Sites, etc.). • Strong communication, organizational, and interpersonal skills. • Ability to multitask and work independently or as part of a team. • A willingness to learn and adapt to emerging technologies. • Such alternatives to the above qualifications as Paradise Schools may find appropriately acceptable. REPORTS TO: Director of Technology and Information Systems WORKS CLOSELY WITH: Director of Technology and Information Systems and Principals. JOB GOALS: • The Help Desk Technician - Level I serves as the first point of contact for staff and student technology issues. This role provides front-line technical support, hardware/software troubleshooting, account management, and user education in a fast-paced K-12 school environment. The technician works closely with IT leadership to ensure reliable technology access for instructional and operational use. PERFORMANCE RESPONSIBILITIES: • Respond to and resolve help desk tickets in a timely and professional manner. • Provide technical support for Windows PCs, Chromebooks, printers, projectors, and classroom AV systems. • Support staff and students with access to Google Workspace and Microsoft accounts. • Perform device setup, software installation, and basic hardware maintenance. • Monitor antivirus and endpoint protection status on devices. • Maintain documentation of support procedures, asset inventory, and user guides. • Assist with account provisioning (email, Wi-Fi, SIS/LMS logins, etc.). • Participate in routine maintenance and updates for district systems. • Update and manage school website content as assigned. • Provide support for school events requiring technology setup. • Escalate complex issues to Level II or Network/Systems staff when necessary. • Follow IT policies and best practices, including data privacy and acceptable use guidelines. • Travel between school sites. • Lift up to 50lbs occasionally. • Performs other responsibilities as may be assigned by supervisor. TERMS OF EMPLOYMENT: 186 days per year. Hours normally 7:30am-4:00pm. EVALUATION: At least annually by Director of Technology and Information Systems and Executive Director.