Help Desk - Intermediate - ASRC Federal Holding Company : Job Details

ASRC Federal is a leading government contractor furthering missions in space, public health and defense. As an Alaska Native owned corporation, our work helps secure an enduring future for our shareholders. Join our team and discover why we are a top veteran employer and Certified Great Place to Work

ASRC Federal Technology Solutions (AFTS) is seeking qualified candidates with a minimum of a Secret clearance for a Help Desk-Intermediate to support our Army analytics Group work in Fairfield CA.

The Help Desk Specialist - Intermediate provides Tier 1 and Tier 2 support for end-users within a secure government environment in Fairfield, CA.

The candidate will assist users with hardware, software, and connectivity issues, maintain incident records, and escalate unresolved issues to appropriate teams.

This role supports a mission-critical environment and requires adherence to DoD help desk response and escalation policies.

Qualifications:

• HS Grad plus 5 years experience or Bachelor's degree in computer science, Information Technology, or a related field (preferred).

• Five (5) or more years of IT service desk or technical support experience.

• Experience with ticketing systems (e.g., ServiceNow), Active Directory, and basic networking is necessary.

• Strong troubleshooting and interpersonal skills are required.

• Active DOD Secret clearance is required. Candidates without a minimum of a Secret clearance will not be considered.

Certification Requirements:

IAT Level 2 preferred, not required

We invest in the lives of our employees, both in and out of the workplace, by providing competitive pay and benefits packages. Benefits offered may include health care, dental, vision, life insurance; 401(k); education assistance; paid time off including PTO, holidays, and any other paid leave required by law.

EEO Statement

ASRC Federal and its Subsidiaries are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, gender, color, age, sexual orientation, gender identification, national origin, religion, marital status, ancestry, citizenship, disability, protected veteran status, or any other factor prohibited by applicable law.

Job Details

Job Family Information Technology

Job Function Technical Support

Pay Type Salary