Help Desk Coordinator - Kootenai County, ID : Job Details

Salary: $21.53 - $25.56 Hourly Location : Coeur d'Alene, ID Job Type: Regular Full-Time Job Number: 2025-00074 Department: Information Technology Opening Date: 08/27/2025 Closing Date: 9/26/2025 5:00 PM Pacific Summary Your next IT Opportunity! We're hiring a Help Desk Coordinator for Kootenai County Are you a tech-savvy problem solver with a passion for helping others? Do you enjoy being the go-to person when systems go down or software issues strike? If so, we invite you to join our IT team as a Help Desk Coordinator. In this vital frontline role, you'll serve as the primary point of contact for County staff experiencing hardware, software, or telephone issues. You'll work under general supervision, but your impact will be broad - ensuring that our employees stay connected and productive. Why You'll Love This Opportunity:

• Competitive Pay: $21.53 to $25.56 per hour depending on experience
• Amazing Benefits: Enjoy an exceptional benefits package, including health care for eligible employees and their dependents through our free medical clinic, offering primary care, medications, lab services, and more.
• Generous Paid Time Off: Earn up to 8 hours of vacation each month, with increases based on your years of service. We believe in giving you time to relax and recharge!
• Secure Your Future: Benefit from a strong retirement plan through the Public Employees Retirement System of Idaho (PERSI), so you can feel confident about your future.
• Career Growth: Opportunities for advancement and eligibility for public student loan forgiveness.

Do You Have What It Takes?

• Associate's degree or certification in Computer Information Systems or a related field
• At least three years of IT support experience
• or an equivalent combination of education and experience
• Strong communication skills and a customer-focused mindset
• Experience with Microsoft Windows 10 or higher, Office 365, and Active Directory
• Familiarity with telephony systems (Mitel preferred)
• Ability to obtain and maintain a valid driver's license

What You'll Do:

• Respond to and diagnose user requests related to PCs, software, and telephone systems
• Provide hands-on support and instruction for desktop applications and County Intranet tools
• Troubleshoot workstations, basic networking issues, and software applications
• Log, track, and report technical issues, identifying trends and recommending improvements
• Support the administration of user accounts using Active Directory
• Manage internal phone systems, collaborating with vendors and configuring changes via Mitel software
• Assist in user training and documentation related to IT systems and procedures
• Explore the fulljob description to see if this role is the right fit for you

Why You'll Love Working Here: You'll be working in Kootenai County, one of the most picturesque places in northern Idaho! Nestled among scenic mountains and over 20 pristine lakes, our county is an outdoor enthusiast's dream. Located in Coeur d'Alene, you'll enjoy a low crime rate, access to stunning natural beauty, and a peaceful, friendly community-making it the ideal place to work and live. Ready to Apply? Visit our online application page to submit your application, cover letter and resume by 5:00 PM PST September 26, 2025 Questions? Reach out to our Human Resources team at (208) ###-#### or email [email protected]. Equal Opportunity Employer/Vets Preference/Drug-Free Workplace Kootenai County Benefits: 01 For this application we require a cover letter as well as resume. Please verify that you have attached a cover letter and resume prior to submitting this application.

• Yes
• No

02 If you are a veteran, did you attach a copy of your DD214?

• Yes
• No

Required Question