HELP DESK COORDINATOR I - Newport Hospital and Health Services : Job Details

**This is an ON-SITE position**Primary Scheduled Hours: Days, 64 hours per pay period (4 days per week, 8 hours shifts) Job Summary: As the initial phone contact for the Help Desk, this position collects detailed information and prioritizes service requests to determine resolution or a method of escalation. This position assists with troubleshooting end-user hardware and software, as well as assisting with special IS projects. Manages Help Desk tickets in a timely manner. Responds to clinical issues in person. We are looking for a qualified candidate that is organized, has good communication skills, and can effectively troubleshoot and solve problems. Essential Job Functions:

• Manages Help Desk tickets with timely communication and proper incident response.
• Images desktops and deploys peripheral equipment.
• Responsible for meeting the needs of the district through testing and implementing various hardware and software systems.
• Demonstrates knowledge of current software systems, operation procedures, and technological developments.
• Works with other IT team members performing upgrades.
• Responsible for troubleshooting hardware and deploying new hardware.
• Maintains a good working relationship with outside consultants and vendors.
• Demonstrates an ability to be flexible, organized and function in stressful situations.
• Maintains a good working relationship both within the department and with other departments.
• Consistently demonstrates a professional, self-directed approach to department responsibilities.

Education Background and Experience Requirements Minimum Education: High School Diploma Required Experience: Minimum of (1) year of experience supporting hardware and software systems. Preferred Qualifications: Associates Degree in related field preferred. Professional Requirements:

• Maintain regulatory requirements
• Report to work on time and as scheduled; complete work within designated timelines.
• Demonstrates the ability to adhere to the mission, ethics and goals of the District.
• Demonstrates the ability to communicate with patients, guests and staff in a courteous, respectful and helpful manner.

Compensation/How We Care For You: Successful candidates typically begin between the beginning and midpoint of the compensation range dependent on qualifications/experience and receive compensation in increments increases annually. Comprehensive benefit package including:

• Medical/Dental/Vision
• Retirement with a 6% dollar for dollar employer match
• Life and Disability Insurance
• AFLAC
• Flexible Spending Account
• Employee Assistance Program
• Bonus, if eligible upon Board approval
• Gym membership
• Tuition Reimbursement and Student Loan Repayment Opportunities

Newport Hospital & Health Services (NHHS) is committed to a diverse and inclusive workplace. NHHS is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. NHHS employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services. NHHS is committed to providing access and reasonable accommodation in its services, programs, activities, education and employment for individuals with disabilities. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.