Help Desk Analyst I - Holiday Inn : Job Details

The analyst will be responsible for taking escalated phone calls from internal and external users or calling back users who have escalated issues, troubleshoot those calls, and provide solutions for the users' issues or transfer those issues to the appropriate next level of support. The analyst will be responsible for proactive maintenance, monitoring, documentation, and testing of desktop equipment, as well as, Imaging, troubleshooting and support of current technologies. Develop and maintain installation and configuration procedures and system standards. Office moves/special projects. EDUCATION and/or EXPERIENCE: Associate degree (A. A.) or up to two years' related experience and/or training preferred; or equivalent combination of education and experience in help desk or desktop support role troubleshooting PC problems. 0-3 years' experience in a related IT position or Help Desk CERTIFICATES, LICENSES, REGISTRATIONS: Relevant Professional Certifications or currently pursuing is a plu...Help Desk Analyst, Help Desk, Analyst, Desktop Support, Technology, Hotel