Help Desk Analyst 1 - Randstad : Job Details

The client is looking for 5 Help Desk Analysts to assist with the additional call volume due to PRISM go live. PRISM will be a significant change for all employees accessing the new HR system and we need to be able to provide users with support if they have difficulties. location: Augusta, Maine job type: Contract salary: $27.21 - 27.22 per hour work hours: 8 am to 5 pm education: Associates responsibilities: Provides technic[ \r\n\t. Provides technical assistance, support, and advice to end users for hardware, software, and systems.\r\n\t. Provides hands-on technical assistance to business and technical users.\r\n\t. Investigates and resolves computer software and hardware problems of users.\r\n\t. Serves as a contact for level 1 support.\r\n\t. Serves as a contact for users having problems using computer software, hardware, and operating systems, and escalates as necessary.\r\n\t. Determines whether problem is caused by hardware, software, or system.\r\n\t. Answers questions, applyi...Help Desk Analyst, Help Desk, Analyst, Software, Technology, Staffing, Hardware, Technical