Help Desk Agent (Hourly) - Westat Corporation : Job Details

Monitor and respond to phone calls, voicemails, emails, and live chat in a timely manner as assigned by Supervisors and Task Advisors. - Work in-person / in-office at the Gaither Road location, 40 hours a week. - Complete project non-disclosure forms and ensure and adhere to project confidentiality requirements. - Adhere to protocol regarding use of work equipment and resources. - Record all incoming issues using ticket-tracking software. - Promptly follow up on all assigned Help Desk tickets. - Agents are required to attend all training sessions and any scheduled meetings after training. - Agents are responsible for learning project material in the Help Desk knowledge base and other reference materials. - Must be dependable and able to work a full-time 40-hour schedule according to your assigned shift. Agents are expected to be ready to take calls at the start of the shift. - Must be flexible and willing to help with other tasks as they arise. These tasks are assigned by Help Desk Sup...Help Desk, Agent, Help, Microsoft, Healthcare, Business Services, Software