Healthcare Services Representative I - Remote - UnitedHealth Group : Job Details

The Healthcare Services Representative will be responsible for: Scheduling appointments in a prompt and courteous manner utilizing a PC Confirming appointments and handling cancellations in a timely, efficient and courteous manner Problem solving for patients utilizing identified resources Providing comprehensive service to facilitate a resolution for any caller request Acquiring and maintaining computer skills to effectively utilize applicable software Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High School diploma or GED from an accredited program 1 years of experience in a high-volume contact center OR 1 years of customer service experience Proven excellent customer service and telephone etiquette skills Proven critical thinking skills Proven ability to fluently spea...Healthcare, Health, Representative, Customer Service, Remote