Healthcare Interface Specialist (Remote) - Partners Behavioral Health Management : Job Details

Competitive Compensation & Benefits Package! Position eligible for -

• Annual incentive bonus plan
• Medical, dental, and vision insurance with low deductible/low cost health plan
• Generous vacation and sick time accrual
• 12 paid holidays
• State Retirement (pension plan)
• 401(k) Plan with employer match
• Company paid life and disability insurance
• Wellness Programs
• Public Service Loan Forgiveness Qualifying Employer

See attachment for additional details. Office Location: Remote option; Available for any of Partners' NC locations Closing Date: Open Until FilledPrimary Purpose of Position: The Healthcare Interface Specialist plays a key role in ensuring seamless data exchange across disparate healthcare systems, directly supporting operational efficiency and patient care. This position is responsible for the continuous monitoring, maintenance, and optimization of system interfaces, working closely with internal teams, external partners, and third-party vendors throughout all project phases, including planned upgrades. The role also contributes to project management efforts, ensuring timelines and deliverables are met, while applying industry best practices and established procedures to maintain a secure, reliable, and high-performing healthcare IT environment. We're looking for a dynamic candidate who brings energy and enthusiasm to their work, thrives on innovation, and is deeply passionate about driving impactful results. Role and Responsibilities: Interface Management and Optimization

• Monitor, maintain, and continuously optimize healthcare system interfaces to ensure accurate, timely, and secure bi-directional data exchange
• Proactively identify performance bottlenecks and implement solutions to enhance throughput and reduce latency
• Establish and maintain interface monitoring dashboards with real-time alerts for system anomalies

Data Integration and Quality Assurance

• Ensure data exchanged between systems is properly formatted, validated, translated, and mapped to maintain accuracy and clinical meaning across all platforms
• Implement data quality checks and validation rules to prevent corrupt or incomplete data transmission
• Design and maintain complex data transformation logic for disparate system architectures

System Lifecycle Support

• Lead interface components of planned system upgrades, migrations, and enhancements while minimizing downtime and service disruption
• Develop comprehensive rollback plans and contingency procedures for critical system changes
• Coordinate interface testing during system maintenance windows and planned outages

Advanced Troubleshooting

• Diagnose complex interface issues using advanced monitoring tools, log analysis, and system tracing capabilities
• Conduct thorough root cause analysis of system failures and implement both immediate fixes and long-term preventive measures
• Maintain detailed incident response procedures and escalation protocols

24/7 Operational Support

• Provide responsive after-hours on-call support to diagnose and resolve critical system issues affecting patient care operations
• Execute emergency response procedures for interface failures impacting clinical workflows
• Coordinate with vendor support teams during critical incidents requiring immediate resolution

Collaboration and Empowerment

• Collaborate with state agencies, regulatory bodies, business stakeholders, internal IT teams, and third-party vendors throughout all phases of complex interface projects
• Facilitate requirements gathering sessions with clinical end-users to ensure technical solutions meet operational needs
• Serve as technical liaison between business units and development teams

Requirements and Documentation Management

• Gather, analyze, and document comprehensive technical and functional requirements, defining clear project scope, objectives, and success criteria
• Create and maintain detailed interface specifications, data mapping documents, and system architecture diagrams
• Develop user-friendly documentation for operational procedures and troubleshooting guides

Change Management Excellence

• Follow and enhance established change management processes for all break/fix activities, system modifications, and new implementations
• Maintain detailed change logs and configuration management documentation

Regulatory Compliance

• Ensure strict adherence to HIPAA, HITECH, state privacy regulations, and organizational security policies for all integration activities
• Conduct regular assessments of interface connections and data transmission methods
• Implement and maintain audit trails for all data exchanges and system modifications

Standards Implementation

• Stay current with evolving healthcare interoperability standards (HL7 v2.x, HL7 FHIR, X12 EDI) and proactively incorporate them into interface solutions

Training and Mentorship

• Develop and deliver comprehensive training programs for internal staff on interface technologies and operational procedures

Continuous Improvement

• Incorporate Artificial Intelligence (AI) to envision and drive innovation
• Apply industry best practices and emerging technologies to enhance system reliability, performance, and interoperability
• Conduct regular system performance reviews and recommend optimization strategies
• Research and evaluate new integration platforms and tools for potential organizational benefit

Leadership and Communication

• Participate in cross-functional project teams through complex interface implementations and system integrations
• Manage project timelines, track milestones, and ensure deliverable deadlines are met while maintaining quality standards
• Successfully balance and prioritize multiple concurrent initiatives while maintaining attention to detail
• Communicate complex technical concepts clearly and effectively to diverse audiences including executives, managers, clinical staff, and technical teams
• Foster a collaborative, positive work environment that promotes innovation and continuous learning
• Maintain professional relationships built on trust, reliability, and technical expertise with customers, colleagues, and management
• Demonstrate adaptability and resilience when managing competing priorities and urgent requests
• Subject matter expert for interface technologies
• Support organizational disaster recovery and business continuity planning efforts
• Perform other related duties as assigned to support departmental and organizational objectives

Knowledge, Skills and Abilities:

• Strong working knowledge of healthcare software integration using HL7, FHIR, JSON, XML, and related interoperability protocols or toolsets
• Demonstrated expertise in diagnosing and resolving interface and system integration issues in live healthcare environments, with a focus on minimizing downtime, ensuring data accuracy, and maintaining compliance with privacy and security regulations
• Hands-on experience with healthcare interface engines such as Mirth Connect/NextGen Connect, Rhapsody, or similar platforms
• Familiarity with Managed File Transfer tools like Progress MOVEit Automation or equivalent solutions
• Proficiency in writing and maintaining scripts using Python, JavaScript, PowerShell, or similar scripting languages
• Hands-on experience with API's enabling integration and sharing of healthcare data across disparate applications and systems.
• Skilled in working with relational databases, including writing SQL queries, stored procedures, SSIS packages, and generating reports.
• Knowledge of working with Microsoft Azure environments
• Familiarity with Microsoft Windows 10, Windows Server 2019, Microsoft 365 (O365), and related administrative tools such as Remote Desktop, Computer Management, and Event Viewer
• Strong verbal and written communication skills, with the ability to effectively engage providers, external partners, management, and end users
• Team-oriented mindset with the ability to manage multiple tasks simultaneously and meet deadlines
• Excellent time management and organizational skills. High attention to detail and accuracy in documentation and execution
• Ability to identify opportunities for innovation and process improvement
• Proven capability to implement solutions that enhance operational efficiency, system reliability, and user satisfaction

Education/Experience Required:

• Bachelor's degree in Computer Science or a related field, or equivalent practical experience
• At least 3 years of experience in healthcare IT, including system integration and interoperability standards
• Minimum 3 years of hands-on experience with healthcare data exchange and interchanges
• Solid understanding of healthcare interoperability standards such as HL7, FHIR, and X12
• Proven ability to perform data mapping, transformation, and validation across disparate systems
• Familiarity with secure data exchange protocols (e.g., VPN, SFTP, HTTPS) and regulatory compliance frameworks including HIPAA and HITECH

Licensure/Certification Requirements: N/A