Healthcare Customer Service - Remote $18.50/hr - TEKsystems : Job Details

TEKsystems is actively seeking experienced Medicare Provider Services Representatives to join our team. This role requires candidates to reside in the Eastern Standard Time (EST) zone and have prior experience in a healthcare call center environment.

Medicare Provider Services Representative

Location: Remote (Eastern Standard Time Zone Required)

Start Date: September 8, 2025

Employment Type: Full-Time

Key Qualifications:

• Minimum 2 years of experience in a healthcare call center setting

• Must be located in the EST time zone

• Availability for training: Monday–Friday, 8:30 AM–5:00 PM (4 weeks)

• Flexibility to work an 8-hour shift between 8:00 AM–8:00 PM, including rotational Saturdays

Responsibilities:

• Serve as a liaison between internal and external customers

• Respond promptly and professionally to all inbound and outbound calls

• Maintain high standards of call handling, avoiding short calls, inappropriate transfers, and misuse of hold functions

• Accurately input data during customer interactions

• Navigate multiple databases simultaneously while addressing customer needs

• Clearly communicate policies and procedures

• Develop a thorough understanding of all lines of business and demonstrate technical proficiency

• Deliver information confidently and clearly

• Support the team's mission to enhance healthcare delivery through consistent, high-quality service

Additional Expectations:

• Handle 70–100 inbound calls daily via autodialer

• Maintain an average call time of 7 minutes, including documentation and wrap-up

• Take notes during calls to ensure timely and accurate documentation

• Demonstrate strong multitasking skills, including simultaneous talking and typing

• Work independently and efficiently in a fast-paced environment

Pay and Benefits

The pay range for this position is $18.00 - $18.50/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Aug 14, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.