Health Systems Field Service Representative (Remote - FL) - McKesson Corporation : Job Details

Effective Date: February 22, 2017

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McKesson Corporation is a Fortune 8 company and is one of the largest providers of healthcare supply chain management solutions, retail pharmacy, medical & pharmaceutical supplies, healthcare technology, community oncology and specialty care in the United States with revenues of $231 billion in 2020. The company was founded in 1833 by John McKesson and Charles Olcott in New York with a focus on importing and wholesaling pharmaceutical products. United by our ICARE shared principles, McKesson's 80,000 employees work together every day to make better care possible around the globe one product, one partner, one patient at a time.

We take pride in our culture of connection and believe in a workplace where everyone can be their full, authentic self. We welcome and encourage veterans, individuals with disabilities and others with diverse perspectives to join our growing team. Your unique perspective and experience are valuable assets that can translate into a rewarding career path with us. Apply to join our team and help shape the future of healthcare!

**Current Need:**

We are seeking a Health System Field Service Representative to join our team in FL**. The ideal** **candidate will reside in Jacksonville, FL.** The territory will cover Jacksonville, St. Augustine, and Melbourne, Florida.

**Position Description**

The Health Systems Field Service Representative will conduct service visits to customer locations. Duties include meeting with key contacts at group customer locations to reinforce McKesson value prop, facilitate on-boarding and initial customer location ordering, support key sales initiatives as directed by Strategic Account Director, manage utilization and formulary adherence, and support McKesson Brand and other product conversions. This position will also coordinate with Strategic Account Director to capitalize on incremental sales opportunities.

**Key Responsibilities**

*Service Calls to Health Systems Group Customer Locations*

* Execute service calls on health systems group customer locations as directed by Health Systems team.

* Reinforce McKesson value prop that has been sold to the corporate office to the group customer locations.

* Execute contract business case and account plans, detailing support and contractual requirements, opportunities, expansion strategies, required resources, decision makers and influencers, and insights into account.

* Drive the attainment of customer satisfaction indicators such as service level, financial objectives, quality, reliability and alignment and attainment of customer goals.

* Support customer on-boarding by making presentations to key people at customer locations during the first 30 days of the customers start date.

* Introduce new products to field locations as driven by product conversions and formulary changes directed by the corporate office.

* Educate key personnel at customer locations and influence them to drive lower product utilization and adhere to the product formulary approved by the corporate office.

* Determine any customer satisfaction gaps at customer locations and resell value prop as needed.

*Sales Expansion*

* Sell products to locations as allowed by customer agreement and formulary.

**Minimum Requirements**

* Typically requires 2+ years of relevant experience

* Must have a valid drivers license and clear driving record

**Critical Skills**

* Customer service or sales experience

* Strong and persuasive communication skills, ability to influence and drive customer behavior to and predetermined objective.

* High level of computer proficiency using MS Office applications; Understand technology and customer ordering systems.

* Ability to work independently and as part of a team.

* Detail oriented with good problem-solving skills and follow-up

**Additional Skills**

* Medical/healthcare experience preferred

* Experience with adaptive and solution-based service approach to working with customers/sales teams

* Strong consultation and communication skills; able to sell McKesson value prop and collaborate well with a diverse range of people at customer locations; tactful, professional, and flexible

* Able to thrive in a dynamic environment and navigate organizational complexity and change

* Professional, engaging and confident demeanor

* Good reasoning abilities and sound judgment

* Ability to work autonomously

* Willingness to relocate for career growth a plus

* Able to travel up to 3-4 days per week

**Travel**

* Up to 80% travel within the assigned territory and minimal nights

**Education**

Bachelors degree or equivalent experience. HS Diploma required.

**Physical Requirements**

* Significant amount of time performing computer and phone-based work is required

* Significant amount of time spent traveling via automobile

* Home Office environment with frequent travel (limited to no overnight travel)

**Must be authorized to work in the US. Sponsorship is not available for this position**.

**Join us at McKesson!**

location8 LocationslocationUSA, FL, Remotelocation12 LocationsWe deliver careers with purpose and potential. Our focus on better health starts with creating an inclusive environment with strong values where you can build a fulfilling career. You can count on us to provide you with resources and opportunities to grow and be your best, while contributing to our pursuit of improving lives. Every day, McKessons employees deliver products to healthcare providers that make a difference in the care and life of a patient. We work to distribute medical supplies, bandages, syringes, vials of flu vaccine, and pharmaceutical drugs to help real patients like Jack, an eight-year-old boy battling cancer. We take that job seriously. Together, the work we do is shaping the future of healthcare. If you are passionate about combining a meaningful career with a balanced life, join us on this journey and apply for a job with McKesson today. Every day, McKessons employees deliver products to heal