HEALTH SUPPORT SPECIALIST - Florida State Jobs : Job Details

This position with the Orange County Special Supplemental Nutrition Program for Women, Infants and Children (WIC) is primarily responsible for certifying potential low risk participants to the program and for providing nutrition education and breastfeeding education. Travel may be required, in the absence of a county vehicle, employees are responsible for securing reliable transportation to fulfill their duties effectively during the workday.

Interviews and screens participants for demographics and WIC income eligibility. Completes required FL-WiSE WIC computer system screens, temporary certification and ineligibility forms, reviews immunization records as per program requirements. Operates FL-WiSE computer system and related equipment including printers, scanners, pin pads, and network printers.

• Issues food benefits, special formula, and provides required documents to clients. Responsible for security, storage and inventories including but not limited to special formula and Electronic Benefit Transfer (EBT) cards. Completes daily and monthly inventories as required. Schedules appointments for participants/potential participants through the FL-WiSE WIC data system.
• Takes height/length and weight measurements. Ensures anthropometric equipment is calibrated and clean at all times.
• Performs CLIA waived hemoglobin testing for WIC participants. Calibrates and performs daily controls for Hemocue analyzer. Maintains a log of lab results and services performed. Maintains Hemocue machine and keeps work/lab stations clean and organized. Refers clients back to their provider for all below normal results per local policy.
• Answers questions regarding access to WIC program services and provides information and WIC client related services as requested. Provides information to participants regarding WIC policies and procedures, rights and obligations, and how to use the WIC EBT benefits card. Refers participants to appropriate health department services, other state programs and/or to applicable community agencies and organizations. Performs follow-up activities regarding referrals for WIC program services and for missed WIC program certification appointments. Instructs participant, parent/guardian in the proxy procedure, certification periods, and appointment policies. Completes and/or updates WIC Program Verification of Certification/Identification (VOC) cards. Offers voter registration and maintains appropriate documentation.
• Interviews and screens participants for Nutrition and Breastfeeding information. Completes nutrition questionnaires and completes required FL-WiSE WIC data system computer screens related to Nutrition History and Breastfeeding as delegated.
• Provides second nutrition education contact to clients, individuals and/or groups. Ensures nutrition and breastfeeding education and promotion information adheres to appropriate nutrition theme and/or lesson plan and to state and local agency guidelines. Completes proper documentation of nutrition education in FL-WiSE WIC data system.
• Participates in Outreach activities including but not limited to health fairs, FL DOH events, community programs, contacting healthcare professionals, contacting potential WIC clients, and other outreach activities as assigned. Attends and participates in mandatory staff development and training and required in-service training sessions, as well as regularly scheduled departmental staff meetings. Performs the duties and responsibilities of absent support staff at assigned duty station or at another Orange County WIC program location as requested. Prepares and submits bi-weekly reports of time and services provided. Prepares request for travel reimbursement and submits according to pre-established departmental procedures. Maintains email communications on a daily basis.
• Performs other related duties as assigned. Whenever possible, the determination of income eligibility and/or nutrition risk eligibility and issuance functions must be separate in order to insure program integrity as stated in DHM 150-24, page 3-1, section 3-2.

Knowledge of WIC program policy regarding financial eligibility. Ability to communicate effectively and accurately. Knowledge of WIC program policies. Ability to work independently. Ability to use a computer and computer peripherals effectively.

Knowledge of FL WiSE computer system and WIC program policies and procedures. Knowledge of inventory practices. Knowledge of basic math. Knowledge of Microsoft Excel. Ability to communicate effectively. Ability to record information accurately.

Knowledge of proper weighing and measuring techniques. Knowledge of WIC program procedures.

Skill in calibrating and using medical testing equipment. Ability to keep accurate records.

Knowledge of WIC program policies and procedures. Ability to communicate effectively.

Knowledge of FL WiSE Data System. Ability to communicate effectively.

Knowledge of nutrition basics. Ability to communicate effectively.

Ability to communicate effectively. Listening skills. Knowledge of duties of responsibilities of co-workers in the WIC program office. Ability to establish and maintain effective working relationships.

Knowledge of arithmetic. Ability to plan in order to meet deadlines. Knowledge of Microsoft Outlook.

Ability to be flexible.

Ability to establish and maintain working relationships.

Willing to learn to perform hemoglobin testing (blood tests) on clients.

1-3 years of verifiable customer service experience.

A current, valid Driver's License. If out of state, a Florida Driver's license is required within 30 days of hire.

Requires the incumbent to travel to other WIC locations throughout Orange County. In the absence of a county vehicle, you must have access to a personal vehicle or reliable transportation.

Willing to work before, during, and/or beyond normal work hours or days in the event of an emergency. This may include working in a special needs or Red Cross shelter, or performing other emergency duties including, but not limited to, responses to or threat involving any disaster or threat of disaster, man-made or natural. Emergency duties may also include in-state and/or out-of-state deployment.

Bilingual-English/Spanish or English/Creole

Mission: To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision: To be the Healthiest State in the Nation.

Values:

Innovation: We search for creative solutions and manage resources wisely.

Collaboration: We use teamwork to achieve common goals & solve problems.

Accountability: We perform with integrity & respect.

Responsiveness: We achieve our mission by serving our customers & engaging our partners.

Excellence: We promote quality outcomes through learning & continuous performance improvement.

The Benefits of Working for the State of Florida:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com );

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com .

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS.

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health Positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7