Health and Human Resources Specialist - Health - OIG - Office of Inspector General - Kanawha Co. - State of West Virginia : Job Details

Nature of Work

Serve as a technical coordinator, as required by federal agencies, supporting units and coordinating any software development with the Office of Technology and MIS teams. Will register, coordinate, troubleshoot and support nursing homes and home health providers with respect to MDS and OASIS systems.

Act as a first point of contact with employees facing technical issues. Troubleshoot issues, as possible. Identify the appropriate party to troubleshoot issues, refer issues and track progress. Attend, participate, and represent units at related functions regarding federal and/or contracted systems or software development. Keep Inspector General and OIG units apprised of issues, progress and needs.

Train new and tenured staff regarding the use of federal and/or contracted systems and software. Will prepare, run and analyze reports for all units, as needed. Assist managers and employees with technical issues. Communicate issues to system providers, MIS, and/or the Office of Technology as appropriate. May serve as the CMS training coordinator for the state survey agencies, assisting with setup and accessing systems through multiple security measures, enrolling staff in courses, tracking progress, communication information to unit directors, CMS, MIS and/or Office of Technology, as appropriate.

Coordinate and track planning, development, design and implementation of software projects for the OIG. This includes all current and future projects. Manage and oversee all progress of websites and internal systems, including the OHFLAC portal, working closely with the OHFLAC nurse aide program and MIS to make certain system needs are communicated, tracked, tested and implemented. Serves as the main point of contact with MIS and/ or the Office of Technology for OIG software needs.

Maintain and act as a security official for state and federal software programs. This may include setting up profiles for new staff, modifying access, terminating access and other needs. Is the main scheduler and point of contact for the National Practitioners Data Bank, SMQT and other systems required to be accessed by the OIG. Organize and maintain security levels on computer, phone and access systems to ensure proper authority access.

Review OIG websites to ensure content is current and up to date. Make updates as necessary. Provide information to the MIS for any necessary updates. Monitor and post on OIG Social Media sites. Analyze data to identify patterns, trends and growth opportunities, evaluate current processes, collaborate with units, and present findings and provide streamlining opportunities to OIG management staff for process improvements.

Provide assistance with maintenance and tracking of OIG Inventory and Surplus. Perform additional duties, as assigned.

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Minimum Qualifications

Training: Bachelor's degree from a regionally accredited college or university.

Substitution:Additional experience as described below may be substituted for the required training on a year-for-year basis.

Experience:Two (2) years full-time, equivalent part-time paid or volunteer experience in a technical or program area that is related to the area of employment.

Substitution:Post-graduate education in a field related to the area of employmentmay be substituted for the required experience on the basis of fifteen semester hours for one (1) year of experience.

OR

Master's degree in social work from a regionally accredited social work programfrom a regionally accredited college or university.

Note: Appointment above the entry rate may be made at 5% for each six (6) months of successfully completed work as an intern in a practicum placement with the Department of Health and Human Resources for the Master of Social Work degree.

Other Information

One (1) year of full-time or equivalent part-time paid experience in the Health and Human Resources series may substitute for the required training and experience.