Head of Workforce Operations - LA28 : Job Details

The Head Of Workforce Operations will play a pivotal role in the operational planning and execution of Games Time workforce services across all competition and non-competition venues for the Olympic and Paralympic venues. Reporting to the Senior Director Games Time Workforce and Volunteers, this role is responsible for leading the Workforce Operations team through the strategic planning phase and into executable, venue-specific operations. This includes coordinating staffing models, workforce services, scheduling, and logistics for paid staff, contractors, and volunteers. The ideal candidate has strong experience in workforce or operations planning in large-scale events and excels at navigating complexity and collaboration.

The LA28 organizing committee is an independent, non-profit organization that is privately funded and governed by a board of directors.

• Optimism Embody a positive, enthusiastic, and solution-oriented attitude in everything we do; challenge the status quo, inspire and support one another to achieve our best; have our eyes on the future and believe we can make a meaningful impact
• Integrity We communicate openly and honestly, listen, and respectfully value multiple perspectives; we do what we say and are accountable for everything we do; we do the right thing, always. Even when it isn't easy
• Excellence We hold ourselves to the highest standard and expectations; we live our values and truths and persevere through challenges; we are continuous learners and adapt and pivot with speed to meet changing needs
• Inclusion We seek to represent, include, empower and level the playing field; our work reflects the communities we serve and the world in which we live; we leverage our platforms to bring awareness to issues relevant to who we are
• Co-Creation We are authors of a shared story. Everyone contributes their unique voice to our shared mission; we share pride in our accomplishments and ownership of our shortcomings
• Boldness We embrace creativity, courage and outside-the-box thinking; we are unafraid to take risks, explore unconventional solutions, and learn from the process; we are innovators, disruptors, and challengers of the status quo

Key Responsibilities:

• Leadership & Strategy
• Operational Oversight
• Games Time Execution
• Cross-Functional Integration
• People Management

• 7+ years of workforce operations, venue delivery, or event management experience, including direct team leadership.
• Prior experience leading planning and execution of complex, multi-site live events or major sporting events.
• Experience managing large, diverse workforce populations including volunteers, contractors, and paid staff.

• This role will commence in-office at the LA28 DTLA location. However, frequent site visits are likely required in the lead up to Games Time delivery.
• Individuals should be able to demonstrate a capacity to lead in an operational environment (including, but not limited to, shift-work, evening and weekend commitments, on-the-ground operations)

• Bachelor's degree (or equivalent experience); fields such as business administration, operations, event management, or HR preferred.

• Strategic thinker with strong execution and operational planning skills.
• Excellent leadership, stakeholder management, and decision-making capabilities.
• Highly organized, adaptable, and experienced in fast-paced, high-stakes environments.
• Proficient in workforce management systems, scheduling tools, and data-driven planning.
• Commitment to LA28's values of Optimism, Integrity, Excellence, Inclusion, Co-Creation, and Boldness.

Submission Requirements:

• Resume

The annual base salary range for this position is $105,000 - $150,000. The pay scale provided is the range that LA28 reasonably expects to pay as starting base compensation for this role. All LA28 compensation remains subject to final determination based on individual candidate qualifications, experience, or other reasonable criteria consistent with LA28's operational business needs and applicable law.

LA28 is committed to operating fair and unbiased recruitment procedures allowing all applicants an equal opportunity for employment, free from discrimination on the basis of religion, race, sex, age, sexual orientation, disability, color, ethnic or national origin, or any other classification as may be protected by applicable law. We strive to build a team that is diverse, inclusive and encourages qualified candidates of all backgrounds, perspectives, and identities to apply. We will consider all qualified candidates with criminal histories in a manner consistent with local law. We assess applications based on relevant skills, education, and experience a candidate can add to our team.