Head of Training Center and Technical Excellence - Hitachi ABB Power Grids : Job Details

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The Opportunity

At Hitachi Energy, we're not just powering the grid—we're empowering the people who keep it running. As theHead of the Training Center and Technical Excellence, you'll lead the charge in shaping the future of technical learning across our High Voltage (HV) Services portfolio in the U.S. This is more than a leadership role—it's a mission to build a culture of continuous learning, innovation, and operational excellence.

You'll be at the helm of a high-impact team, designing and delivering cutting-edge training programs that elevate technical capabilities, drive customer satisfaction, and position Hitachi Energy as a beacon of expertise in the power industry. From digital learning platforms to hands-on workshops, you'll champion modern, scalable, and effective learning experiences that meet the evolving needs of our workforce and customers.

If you're passionate about grid modernization, energized by knowledge-sharing, and ready to lead a center of excellence that shapes the future of power, this is your opportunity to make a lasting impact. Join us in transforming how the industry learns, grows, and thrives.

How You'll Make an Impact

Lead the development and execution of technical training strategies across HV Services.

Design and deliver engaging, multi-format training programs for internal teams and customers.

Collaborate with engineering, sales, and operations to align training with business goals.

Oversee the Collaboration Center and digital knowledge-sharing platforms.

Mentor and guide a team of instructors, engineers, and product specialists.

Drive innovation in learning through new technologies and methodologies.

Define and track KPIs to measure training effectiveness and customer satisfaction.

Position the Training Center as a national hub for technical excellence.

Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.

Your Background

Bachelor's degree in engineering (or related field).

10+ years of experience in technical training, engineering, or service operations.

Minimum 5 years in a leadership role.

Strong project management and instructional design skills.

Experience with digital learning platforms and training technologies.

Proven knowledge of High Voltage systems and services.

Candidate must already have work authorization that would permit them to work for Hitachi Energy in the United States.

More About Us

We pride ourselves on offering a holistic range of competitive benefits to support your financial, physical and mental wellbeing and personal development. We want you to truly thrive with us, in work and out.

For this role, depending on grade and experience, we offer the following employee benefits (subject to the respective plan rules):

Financial Wellbeing: Employer-sponsored pension - 401(k) Program with generous company match and contribution, Life/AD&D Insurance, disability insurance

Family Care: Life and Family (Legal, pet, auto, home, identity theft, etc.), special needs support, and adoption assistance

Work-Life: Enhanced leave programs (FMLA, Military Service Leave, Maternal, Paternal, adoption, vacation, and holiday)

Employee Engagement and Development: Employee Resource Groups (depending on location), tuition reimbursement program, on-demand learning platforms

Location Mount Pleasant, Pennsylvania, United States of America

Job type Full time

Experience Management

Job function Customer Service & Contact Center Operations

Contract Regular

Publication date 2025-08-01

Reference number R0100903

Hitachi Energy is a global technology leader in electrification, powering a sustainable energy future through innovative power grid technologies with digital at the core. Over three billion people depend on our technologies to power their daily lives.

With over a century in pioneering mission-critical technologies like high-voltage, transformers, automation, and power electronics, we are addressing the most urgent energy challenge of our time – balancing soaring electricity demand, while decarbonizing the power system.

Headquartered in Switzerland, we employ over 50,000 people in 60 countries and generate revenues of around $16 billion USD. We welcome you to apply today.

Hitachi Energy is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. We welcome you to apply and want you to know that all qualified applicants will receive consideration for employment without regard to race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, protected veterans' status or any other legally protected characteristic. For more information regarding your EEO rights as an applicant, please visit the following website . Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by calling a Hitachi Energy HR Representative at 1-888-###-#### or by sending an email to:[email protected] . Resumes and applications will not be accepted in this manner.