Head of Service Delivery - Oliver James Associates : Job Details

Head of Service Delivery – Specialty Insurance Carrier (Fully Remote)Reporting to: Chief Operations Officer (COO)

Our client, a rapidly growing Specialty insurance carrier, is seeking a strategic and operationally-minded Head of Service Delivery to drive excellence across the underwriting lifecycle-from submission intake through post-bind servicing. This high-impact leadership role will play a critical part in shaping and optimizing underwriting support functions while driving digital transformation and enhancing the customer experience.

Key Responsibilities:

• Lead the development and continuous improvement of end-to-end underwriting operations.
• Drive automation, AI adoption, and digital workflow implementation to improve operational efficiency and service quality.
• Build scalable processes that support business growth and meet evolving partner needs.
• Lead, mentor, and manage a team of approximately 16 Underwriting Assistants.
• Collaborate closely with Underwriting and cross-functional teams to identify bottlenecks, re-engineer workflows, and deliver service excellence.

Ideal Candidate Profile:

• A minimum of 7 years of Property & Casualty (P&C) underwriting experience, preferably in the Excess & Surplus (E&S) market.
• Proven success in leading operational or call center teams, with a focus on automation, process redesign, and scalable operations.
• Strong business acumen and the confidence to challenge the status quo when necessary.
• Exceptional communication and stakeholder management skills, with the ability to thrive in a fast-paced, growth-oriented environment.

Additional Information:

• This is a fully remote position offering flexibility and autonomy.
• A unique opportunity to join a forward-thinking carrier investing in innovation, technology, and people.

If you meet the qualifications above and are excited about shaping the future of underwriting operations, we encourage you to apply today.