Head of School Operations, 2 Hour Learning (Remote) - $400,000/year USD - Trilogy : Job Details

Head of School Operations, 2 Hour Learning (Remote) - $400,000/year USD

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Head of School Operations, 2 Hour Learning (Remote) - $400,000/year USD

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$200.00/hr - $200.00/hr

You're the architect of order amid expansion chaos. Where others see overwhelming complexity, you craft elegant systems that scale. With a track record of transforming operational mayhem into streamlined processes, you're the backbone that ensures everything works—not just once, but repeatedly at scale.2 Hour Learning is in hypergrowth mode. We're launching 25-30 new school campuses in the next six months, and we need a masterful operational strategist to orchestrate every aspect—from seamless student onboarding to robust tech infrastructure, from responsive support workflows to effective change management.This isn't about maintaining existing systems. This is about building the operational foundation that will power our educational revolution.About 2 Hour LearningWe're reimagining education through our family of K-12 schools and products (Alpha Schools, NextGen Academy, GT School, Texas Sports Academy, and Unbound Academy) built on a revolutionary principle: students achieve a full year of academic growth in just two focused hours daily. The remaining hours? Freedom for passion pursuits—whether sailing, athletics, public speaking, or creative endeavors.Our innovative platform integrates real-time progress tracking, curriculum guidance, and feedback mechanisms that provide both structure for acceleration and space for growth.With private equity backing and long-term funding secured, we're beyond the experimental phase. Our model delivers proven results. Charter applications are advancing, licensing is expanding, and we're now building the infrastructure to scale—starting with you.WHY THIS OPPORTUNITY MATTERSYou'll be the operational cornerstone of our expansion strategy.As the architect of systems that ensure every new campus thrives from day one, you'll enjoy:

• Complete ownership over operational design and implementation
• The satisfaction of scaling an educational model with demonstrated exceptional outcomes
• Cross-functional support while maintaining ultimate launch accountability
• A culture that celebrates decisive action, systems thinking, and operational excellence

IS THIS YOUR CALLING?You'll collaborate directly with founders and operators who demand intensity, precision, and measurable results. If you instinctively fix broken systems before they become visible problems, we should connect.If your professional mantra is I'll build the solution rather than wait for someone else to fix it —this role was designed for you.What You Will Be Doing

• Spearheading comprehensive student onboarding processes, technology deployment, and system configuration across our rapidly expanding network of 25+ school campuses
• Creating and enforcing robust service level agreements for internal support mechanisms and issue resolution pathways
• Synchronizing efforts with launch, product, and platform teams to ensure flawless operational readiness
• Orchestrating change management strategies for platform enhancements, feature introductions, and workflow evolutions
• Establishing effective feedback channels between field operations and central headquarters to continuously enhance speed and reliability
• Developing crystal-clear accountability frameworks and escalation protocols for operational execution

What You Won't Be Doing

• Manually handling one-off exceptions—your mission is to create scalable systems, not temporary fixes
• Operating in isolation—your role intersects with platform development, product strategy, launch execution, and support infrastructure
• Implementing predetermined processes—you'll conceptualize, establish, and continuously refine operational frameworks
• Moving cautiously to build consensus—you'll lead with decisive clarity and execute with urgency
• Managing support operations as a volume-driven exercise—we prioritize meaningful outcomes over activity metrics

Head Of School Operations Key ResponsibilitiesArchitect, implement, and take full ownership of the comprehensive systems and workflows that ensure seamless student onboarding, flawless school launches, and smooth platform updates—transforming potential chaos into operational excellence at scale.Basic RequirementsWe're seeking an exceptional systems architect with operational prowess who excels in ambiguous environments, can scale effective processes, and decisively eliminate inefficiencies—bringing substantial expertise in onboarding, support infrastructure, and mission-critical operational execution.Your Qualifications Should Include

• Minimum 3 years of experience at a top-tier management consulting firm (McKinsey, Bain, or BCG)
• Demonstrated success in designing and implementing cross-functional operational workflows in dynamic, undefined environments (such as large-scale onboarding systems, customer support infrastructures, or technology provisioning processes)
• Proven history of owning end-to-end system development across multiple departments (product, support, legal, technology) with rigorous SLA enforcement, clear handoff protocols, and robust accountability frameworks
• Verifiable track record of building and refining greenfield systems that prevent problems at scale rather than merely addressing existing issues
• Superior structured problem-solving capabilities, communication skills, and stakeholder management expertise developed in high-performance consulting environments
• Proficiency leveraging AI tools to accelerate processes and minimize manual interventions
• U.S.-based with willingness to travel approximately 25% of the time to campus locations
• Legal authorization to work in the United States without visa sponsorship

About 2 Hour LearningEducation is broken, but 2 Hour Learning is proving it doesn't have to be. They're tearing down the outdated one-size-fits-all model and replacing it with AI-driven personalized learning that helps kids master academics in just two hours a day.With students consistently ranking in the top 1-2% nationally and the top 20% achieving an astonishing 6.5x growth, they're proving that smarter learning is possible. At 2 Hour Learning, it's talent and performance that matter.They offer a dynamic, on-campus and remote-friendly environment where innovators, educators, and AI specialists can be a part of fixing a broken school system.2 Hour Learning is reprogramming learning for the AI era.Here's How They're Fixing It.There is so much to cover for this exciting role, and space here is limited. Hit the Apply button if you found this interesting and want to learn more. We look forward to meeting you!Working with usThis is a full-time (40 hours per week), long-term position. The position is immediately available and requires entering into an independent contractor agreement with Crossover as a Contractor of Record. The compensation level for this role is $200 USD/hour, which equates to $400,000 USD/year assuming 40 hours per week and 50 weeks per year. The payment period is weekly. Consult www.crossover.com/help-and-faqs for more details on this topic.Crossover Job Code: LJ-5626-US-NewYork-HeadofSchoolOp.001

Seniority level

• Seniority levelExecutive

Employment type

• Employment typeFull-time

Job function

• Job functionEducation, Management, and Engineering
• IndustriesEducation Administration Programs, Non-profit Organizations, and Primary and Secondary Education

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