Head of Retail - KEH Camera : Job Details

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We exist to put camera gear in the hands of ordinary people to unlock extraordinary potential.The original camera re-commerce company, KEH has always envisioned a better way to support the passion and profession of photography. Serving the camera community since 1979, KEH has become the largest curated market for field-tested, expert-graded photo and video equipment in the industry.At KEH Camera, we're passionate about making photography and videography accessible and sustainable by buying and selling pre-owned camera gear. We are the go-to resource for everyone looking for photo or video gear, offering high-quality KEH Certified equipment at great prices while extending the life of gear for a global community of creatives.Why Work at KEH Camera?

• Be Part of the Fastest Growing Company Driving the Societal Explosion of Images and Video: Join a company that's not just in the business of gear fueling creativity, empowering photographers and videographers, and shaping the future of images and videos. Whether you have a passion for the craft or the gear or neither, if you have inner passion for something you will find a home here!
• Collaborate with Visionaries: Work alongside a team of passionate, dedicated individuals who live and breathe KEH and all that it stands is about. At KEH, innovation and growth aren't just goals, they're part of our DNA. Your ideas and contributions will be valued from day one.
• Make a Real Impact: At KEH, you're more than just an employee; you're a key player in an exciting, ever-evolving industry, and a part of a special and rapidly growing company. Your work here directly influences an industry, as well as the lives and joys of countless people, and helps shape the future of the photo and video gear marketplace.
• A Culture of Creativity and Learning: We support your personal and professional growth with continuous learning, training, and career advancement opportunities. Whether you're a photography enthusiast, a tech expert, or a truly curious person, we'll help you grow your skills and expertise.

KEH Camera, a rapidly growing omni-channel retailer and the nation's leading reseller of pre-owned camera equipment, seeks a dynamic, enterprising, highly analytical, strategic and operations-oriented individual with management/leadership experience with complex physical retail operations to spearhead the launch of a second retail store followed by the gradual roll-out of additional retail locations in key cities around the US. This Head of Retail will build all operational elements from the ground up, do everything associated with launching the second (first remote from headquarters) store in Atlanta, and drive a disciplined rollout strategy nationwideReporting directly to the CEO, the Head of Retail will own development and execution of all aspects of KEH's business in a brick-and-mortar format—merchandising, experiential design, staffing, operations, P&L ownership, and customer engagement. The ideal candidate will be strategic and operational, blending strong brand thinking with retail innovation and building a seamless omnichannel experience.Location

• On-site role based in Smyrna, GA (Atlanta metro area)

What You Will DoRetail Operations Development

• Working collaboratively with the CEO and executive leadership, design and implement scalable retail operations, policies, and procedures to execute a highly complex business and overall company operating model in distributed physical retail locations.
• Oversee all aspects of store setup, including site selection, buildout, staffing, merchandising, and customer experience for the Atlanta store and subsequent locations.
• Develop and standardize inventory management, loss prevention, and customer service protocols.

Expansion & Strategy

• Lead lease and contract negotiations with landlords and vendors to ensure favorable terms and operational excellence, new service proposals, and budget discussions to drive revenue growth while delivering value.
• Ensure efficiency and consistency across all locations.
• Identify, evaluate, and select high-potential markets for store launches.
• Define and articulate the KEH retail vision to internal and external stakeholders
• Conduct market research, analyze performance metrics, and prioritize cities and neighborhoods for store launches.

Leadership & Team Building

• Recruit, train, and develop high-performing store managers and staff, fostering a culture of expertise and customer passion.
• Establish KPIs and performance standards, providing ongoing coaching and support to ensure targets are met.

Brand Stewardship

• Ensure every store reflects KEH's heritage of quality, expertise, and value, delivering a unique and brand-relevant shopping experience.
• Collaborate with marketing and e-commerce teams to drive omnichannel initiatives and in-store events.
• Serve as a trusted customer experience & employee experience advisor, helping retail and corporate leaders optimize store experiences.

Skills Needed To Be Successful

• 10+ years of progressive leadership experience in retail, with at least 5 years in a multi-unit or national retail leadership role.
• Demonstrated success launching or scaling branded retail environments, ideally with experience in specialty retail, electronics, or high-touch consumer goods.
• Strong understanding of retail operations, merchandising, logistics, and customer service.
• Experience managing large-scale capital projects, including store development and buildouts.
• Analytical and data-driven mindset with a track record of delivering results and optimizing performance.
• A hands-on, entrepreneurial leader who thrives in a fast-paced, growth-oriented environment.
• Strong ability to align cross-functional teams.
• Strategic and solution-oriented thinker who can drive innovation within accounts.
• Ability to negotiate and influence both internally and externally.
• Ability to measure ROI, track success metrics, and adjust strategies accordingly.
• Comfortable working in a fast-paced, evolving environment.
• Passion for photography, sustainability, or tech retail is a plus

Language SkillsAbility to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.Mathematical Skills

• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions and percentages. Ability to apply concepts of basic algebra. Ability to build merchant category budget.
• Basic knowledge of applied statistics, core machine learning algorithms and basic AI principles

Work Hard, Play HardEnjoy a hard-working and fast-paced environment where your work is celebrated and where you can commit your energy and efforts alongside like-minded individuals who are focused on building and growing a great company and winning.Physical DemandsReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to talk or hear. The employee is occasionally required to stand; walk; sit; use hands to finger; handle, or feel objects, tools, or controls, and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The noise level in the work environment is usually moderate.Benefits

• Comprehensive medical, dental, and vision plans
• HAS and FSA Accounts
• Short and Long term disability
• Company provided life insurance
• 401(k) and company match
• Paid vacation, sick days and holiday
• Options for Pet Insurance and Legal Services
• Discounts of camera gear

Equal Opportunity EmployerKEH Camera is an Equal Opportunity Employer that does not discriminate on the basis of any status protected under federal, state, or local law. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law based on race, color, religion, sex, age, sexual orientation, gender identity and/or expression, national origin, veteran status or disability in relation to our recruiting, hiring, and promoting practices.The statements contained in this position description are not necessarily all-inclusive; additional duties and responsibilities may be assigned, and requirements may vary from time to time.Professional business references and a background screening will be required for all final applicants selected for a position.If you need assistance or an accommodation due to a disability, you may contact [email protected] .KEH Camera is not currently accepting resumes from agencies for this position. If you are a recruiter, search firm, or employment agency, you will not be compensated in any way for your referral of a candidate, even if KEH Camera hires the candidate.

Seniority level

• Seniority levelExecutive

Employment type

• Employment typeFull-time

Job function

• Job functionSales and Business Development
• IndustriesRetail

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