Head of Remote Operations - Hanwha Convergence USA : Job Details

As a subsidiary of Hanwha Energy, a global energy solutions company, Hanwha Convergence USA Corp. provides reliable Smart Factory Solution, Factory Automation, and renewable energy O&M (Operations and Maintenance) services to semi-conductor manufacturing as well as solar PV & battery energy storage system (BESS) power generation clients. Hanwha Convergence is an affiliate of Hanwha Group, which is the 7th largest business conglomerate in Korea. Hanwha Group is a world leader in solar energy and a Fortune Global 500 company.

Position Summary:

This role is responsible for the overall strategic leadership and cross-functional coordination of Hanwha Convergence USA's Remote Operations Center (ROC), Compliance, and Technical Operations functions. As a senior-level leader, the position will oversee operational performance, regulatory compliance, and technical efficiency across all O&M-related departments. This role serves as a central point of communication between executive leadership, field operations, and support functions to ensure seamless integration and optimal performance of renewable energy assets.

The ideal candidate will have a strong background in operations leadership, energy compliance, and technical oversight, and will drive continuous improvement through data-informed decision making, organizational planning, and stakeholder collaboration. In addition to managing department heads, this position will be accountable for establishing long-term strategies, promoting interdepartmental alignment, and enhancing the company's overall operational resilience and regulatory readiness.

**We will not be accepting applications from agencies**

ROC Management – 40%

• Provide regular performance updates and activity reports on Renewable Operations Center (ROC) operations to executive leadership.
• Manage communications with clients and external stakeholders to ensure alignment, transparency, and service excellence.
• Maintain close communication and a strong working relationship with other O&M Execution teams to ensure alignment between the ROC and field operations on operational priorities and site-level execution.
• Drive enhancements to ROC operational infrastructure, including organizational structure, shift planning, and workforce training initiatives.
• Define mid- to long-term strategic objectives and establish annual performance goals for ROC operations.
• Provide direct leadership and oversight to ROC managers and operational teams to ensure effective execution and continuous improvement.

Compliance Management – 25%

• Collaborate with the Compliance Manager to ensure systematic operation and continuous improvement of enterprise-wide compliance programs, including adherence to NERC/CIP and other applicable regulatory frameworks.
• Design and implement compliance training and awareness programs to cultivate a culture of accountability and regulatory excellence.
• Manage legislative and regulatory developments, ensuring timely alignment of internal policies and procedures to maintain compliance readiness.
• Lead investigations into potential compliance violations and oversee the development and execution of effective corrective action plans.
• Assess and enhance internal monitoring and audit processes to proactively identify and mitigate compliance risks.

Technical Operations Management – 25%

• Manage power plant operational performance at the corporate level and develop and implement strategies to enhance operational efficiency.
• Establish effective communication channels and strengthen collaboration between the field operations team.
• Review and promote the adoption of the latest energy industry technologies and new O&M (Operations & Maintenance) innovations.

Strategy and Organizational Management & Other duties – 10%

• Build and maintain strong communication and collaboration frameworks across the three groups.
• Foster cross-functional communication and alignment with other departments, including Business Development, Strategy and Operations, to support unified decision-making and organizational goals.
• Design and implement mid- to long-term organizational strategies, including workforce planning and resource allocation.
• Provide guidance and development support to each Manager to ensure alignment with business objectives.
• Handle urgent matters and execute requests from executive management and HQ promptly and efficiently.

Education and/or Experience Requirements:

• Required: Bachelor's degree in Engineering, Renewable Energy, or a related technical field; equivalent technical experience may be considered.
• Minimum of 10 years of experience in power generation, with at least 5 years focused on solar PV and BESS (Battery Energy Storage Systems) operations, technical analysis, or O&M coordination.
• At least 3 years of management or leadership experience overseeing operational or technical teams.
• In-depth knowledge of NERC/CIP standards and demonstrated hands-on experience ensuring compliance with applicable regional and federal regulations.
• Familiarity with regional reliability organizations' policies, regulatory environments, and enforcement mechanisms (e.g., WECC, ERCOT, NERC).
• Strong background in implementing and overseeing physical and cybersecurity measures within operational control centers in alignment with CIP requirements.
• Capable of independently identifying and resolving complex operational and compliance issues with sound judgment and minimal supervision.
• Experience in leading or collaborating with cross-functional project teams and managing multiple high-impact projects simultaneously.
• Working knowledge of SCADA systems, monitoring platforms, and data reporting tools used for renewable energy performance oversight and diagnostics.
• Ability to interpret SCADA and performance KPI data and translate large data sets into actionable operational insights.
• Experience with PV and BESS commissioning processes, operations, and performance optimization.
• Strong organizational, analytical, and communication skills with the ability to coordinate across technical and non-technical teams.
• Proficiency in Excel and project management platforms; experience with compliance tracking tools and data reporting systems is strongly preferred.
• Self-driven and adaptable to fast-paced, evolving operational environments with multiple competing priorities.

• Preferred: Willingness to travel between 10 - 20%
• Working knowledge of industry standards, codes, and safety regulations (e.g., NERC CIP) is a plus.
• Proven experience performing or reviewing compliance studies and documentation for key NERC standards, including:
• PRC-004, PRC-005, PRC-019, PRC-024, PRC-025, PRC-027

• System Operator Certification
• Solar and BESS operational experience

Physical Requirements / Work Environment:

• Ability to remain in a stationary position (e.g., seated at a desk) for extended periods of time.
• Frequent operation of a computer, keyboard, mouse, and other standard office equipment.
• Must be able to communicate effectively in person, over the phone, and through video conferencing.
• Ability to read, interpret, and analyze information on screens and in printed materials.
• Occasionally required to stand, walk, reach, bend, or lift office materials and supplies up to 20 pounds.
• Visual and auditory acuity necessary to perform job functions in a typical office environment.
• Ability to work in a fast-paced, professional office setting with regular use of standard office equipment.

Hanwha Convergence is proud to be an at-will Equal Opportunity Employer and prohibits discrimination against race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, pregnancy, citizenship, disability, protected veteran status and any other classification protected by applicable federal, state or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

We are committed to the full inclusion of all qualified individuals. As part of this commitment, Hanwha Convergence will provide reasonable accommodations to all qualified individuals with disabilities to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment. Please contact us to request accommodations.

Nothing in this statement shall imply implicitly or explicitly a guarantee of employment outside our at-will employment opportunity.

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