Head of Quality Falck USA Orange County, CA - Falck USA : Job Details

Falck is a is a global emergency medical services provider originating from Denmark that services 3 states in the US including: California, Colorado, and Texas. Falck has been operating in the US since 2010 and is one of the largest private providers of emergency medical services in the country today. Our BLS and ALS services impact not only the lives of our patients, but their families and communities.

Click on the below link for a short video about what it means to join Falck!

Compensation: Starting rate at $120,000 (annual)

PURPOSE

The Head of Quality is a strategic leader responsible for developing, implementing, and maintaining a robust Quality Management System (QMS) across the organization. This role ensures that all products, services, and operational processes adhere to the highest quality standards, comply with relevant regulations, and consistently meet customer requirements. The Head of Quality will help build the department from scratch and eventually lead and mentor a team of quality professionals, drive continuous improvement initiatives, and champion a quality-first culture throughout the company.

DUTIES & RESPONSIBILITIES

Quality Strategy & Leadership:

• Define and execute the overall quality vision, strategy, and roadmap in alignment with organizational goals and objectives.
• Develop and implement comprehensive quality management policies, systems, and procedures.
• Establish and maintain Quality Objectives and Key Performance Indicators (KPIs) to monitor and report on quality performance.
• Provide clear leadership and vision, inspiring and motivating staff to achieve excellence and fostering a culture of quality.

Quality Management System Oversight:

• Introducing, supporting the implementation, and consolidating the Falck Global Enterprise Management System (GEMS) and the Falck Ambulance model and Governance.
• Lead and coordinate internal and external audit activities, liaising with regulatory bodies and external auditors during inspections and audits.
• Ensure compliance with applicable laws, regulations, and industry standards.

Quality Assurance & Control:

• Oversee and manage all quality assurance and control activities, ensuring product and service quality meets or exceeds established standards (e.g. CAAS and CBA compliance).
• Ensure all products and services meet customer expectations and satisfaction and analyze performance data to identify areas for continuous improvement.
• While this is a new department being built, eventually this position will lead, mentor, and provide direction to the quality team
• Develop and manage budgets for quality assurance activities and resource allocation.
• Design and implement quality training programs to educate employees on quality standards and procedures.

Cross-functional Collaboration:

• Collaborate closely with various departments (e.g., R&D, Production, Operations, Supply Chain, Customer Service) to integrate quality into all stages of the product/service lifecycle.
• Ensure effective communication of quality standards and objectives across the organization.
• Manage quality documentation, ensuring accurate records of quality-related activities are maintained.
• Coordinate and oversee supplier quality management processes.

QUALIFICATIONS & SKILLS

Experience:

• At minimum 5 years of progressive experience in quality management, with a significant portion in a leadership or strategic role
• Proven track record of successfully developing, implementing, and managing comprehensive quality management systems.
• Demonstrated experience in driving continuous improvement initiatives and achieving measurable quality enhancements.

Technical Skills:

• Deep knowledge of quality management principles, methodologies, and tools (e.g., Lean, Six Sigma, Root Cause Analysis).
• Strong understanding of relevant industry standards and governmental regulations for product quality.
• Proficiency in data analysis and statistical methods to identify trends and areas for improvement.
• Experience with quality management software and enterprise resource planning (ERP) systems.

Soft Skills:

• Exceptional leadership, management, and team-building skills.
• Excellent communication, presentation, and interpersonal skills, with the ability to influence and collaborate effectively at all levels of the organization.
• Strong problem-solving and decision-making abilities.
• Strategic thinking with a proactive approach to identifying quality improvement opportunities.
• High attention to detail and a commitment to excellence.

Preferred Qualifications:

• Certifications such as Certified Quality Manager (CQM), Lean Six Sigma Black Belt, or similar.
• Experience in a specific industry relevant to the organization (e.g., manufacturing, healthcare, technology).
• Knowledge of Health, Safety, and Environmental Management Systems.
• Education: Bachelor's or Master's degree in Quality Assurance, Quality Management, Engineering, Business Administration, or a related technical field.

WORKING CONDITIONS

The working conditions described below are representative of those a team member encounters while performing the essential duties and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities of this job.

• Small to medium office or shared work space

PHYSICAL REQUIREMENTS

The physical demands described below are representative of those that must be met by a team member to successfully perform the essential duties and responsibilities of this job.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

• Ability to sit for long period of time

Ability to use hands to handle, control, or feel objects, tools, or controls.

Ability to repeat the same movements for long periods of time

Ability to push and lift to 25 lbs.

This job description is a summary of du ties, it is by no means an all-inclusive list but is merely a broad guide of expected duties.

Falck is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, disability, sexual orientation, genetic information, veteran status or any other characteristic protected by state or federal law.

Falck is an Equal Opportunity / Affirmative Action Employer.An Equal Opportunity Employer. Our employment decisions are made without regard to race, color, religion, age, sex, gender identity, gender expression, citizenship, ancestry, national origin, sexual orientation, disability, veteran status, military status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law.EEO is the Law • Pay Transparency Nondiscrimination Provision