Head of Production, Infrastructure - Jefferies : Job Details

Pay Competitive

Location Jersey City/New Jersey

Employment type Full-Time

Req#: 75024 !*!

Jefferies Financial Group Inc. (Jefferies, we, us or our) is a U.S.-headquartered global full service, integrated investment banking and securities firm. Our largest subsidiary, Jefferies LLC, a U.S. broker-dealer, was founded in the U.S. in 1962 and our first international operating subsidiary, Jefferies International Limited, a U.K. broker-dealer, was established in the U.K. in 1986. Our strategy focuses on continuing to build out our investment banking effort, enhancing our capital markets businesses and further developing our Leucadia Asset Management alternative asset management platform. We offer deep sector expertise across a full range of products and services in investment banking, equities, fixed income, asset and wealth management in the Americas, Europe and the Middle East and Asia.

Responsibilities

Continuous engagement in Problem Management to ensure recurrences are correctly tracked and resolution is provided

On behalf of a global financial services organization, act as a Global Point of Escalation for incidents, including senior stakeholder management and the production of ad hoc reports for executives

Monitor and measure Infrastructures Application experience 24x7, 365 days a year and provide major incident reporting and eventual avoidance for all Infrastructure incidents

Manage incidents via multiple communication channels 24/7

Chair/Host multiple incident and resolution meetings and ensure approvals are provided in a timely manner

Address incoming critical escalations from executives or key stakeholders, and coordinate response to facilitate resolution

Preventing or mitigating service impact by managing Major Incident Handling, facilitating service recovery; gathering required support teams, handling escalations, issuing communications, and preparing executive communications

Engage in Major Incident Avoidance by utilizing early detection bespoke monitoring capabilities.

Oversee all Incident management processes adhering to all regulatory and audit requirements.

Ensure all administration is completed pre and post meeting hosting

Fully adhere to all Change validating controls in accordance with Governance levels.

Support Command & Control teams, locally and virtually, to ensure a consistent standard-working practice is adhered to globally

Manage customer and internal stakeholder communications for an incident via multiple communication channels in a 24/7, over the weekend on-call environment using standard incident management processes ensuring updates are timely, accurate, and actionable

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Requirements:

Requires at least a Bachelors degree, in any field of study and at least 7 years of experience in the position offered, or a related occupation in financial services

A leader in initiating and driving projects to solve problems or business needs, even when faced with high ambiguity. Proactively anticipate potential obstacles to ensure successful project outcomes

Must be highly organized, self-starter with a great attitude, not afraid to take the initiative, and work with little supervision in a fast past environment

Ability to communicate effectively with Executive management, Vendors

Ability to improve process, project management skills are helpful

Analytical skills and the ability to produce and maintain appropriate documentation

Strong understanding of business and system processes

Demonstrate strong applications support knowledge as well as analysis skills ideally within the financial/investment banking sector

Very strong communicator, critical thinker, can drive strategy, clear in process understanding, calm and composed under pressure

Strong attention to detail with an analytical mind and outstanding problem-solving skills

The salary range for this role is $175,000-$250,000

At Jefferies, we believe that diversity fosters creativity, innovation and thought leadership through the infusion of new ideas and perspectives. We have made a commitment to building a culture that provides opportunities for all employees regardless of our differences and supports a workforce that is reflective of the communities where we work and live. As a result, we are able to pool our collective insights and intelligence to provide fresh and innovative thinking for our clients.

Jefferies is an equal employment opportunity employer. We practice equal opportunity for all, and all qualified applicants will receive consideration for employment without regard to race, creed, color, national origin, ancestry, religion, gender, pregnancy, age, physical or mental disability, marital status, sexual orientation, gender identity or expression, veteran or military status, genetic information, reproductive health decisions, or any other factor protected by law. We are committed to hiring the most qualified applicants and complying with all federal, state, and local equal employment opportunity laws . As part of this commitment, Jefferies will extend reasonable accommodations to individuals with qualified disabilities, as appropriate, under applicable law.

All employees must follow Jefferies COVID-19 protocol policy , which is subject to change.

Jersey City (JRS) 101 Hudson Street Jersey City , 07302

Jefferies Group LLC is an American multinational independent investment bank and financial services company that is headquartered in New York City.

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