Head of Operations & Supply Chain - Evvy : Job Details

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Join to apply for the Head of Operations & Supply Chain role at Evvy

This range is provided by Evvy. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

At Evvy, we believe the female body shouldn't be a medical mystery. We're on a mission to close the gender health gap by leveraging overlooked female biomarkers—starting with the vaginal microbiome.

Evvy's at-home Vaginal Health Test is the only certified and peer-reviewed test to analyze the entire vaginal microbiome. Combined with precision treatment pathways and 1:1 coaching, we provide over 50,000 women with data-driven, personalized care for vaginal infections, fertility, menopause, and more. Backed by the world's largest vaginal microbiome dataset, we're advancing cutting-edge research to improve health outcomes for people with vaginas everywhere.

Why Join Now?

This is a pivotal moment in Evvy's growth. We've helped tens of thousands of patients and are rapidly expanding our offerings, partnerships, and platform capabilities. You'll join a mission-driven team of clinicians, engineers, scientists, and operators building the future of precision women's health—backed by world-class investors and advisors.

About the Role

We're looking for a Head of Operations & Supply Chain to lead and scale the systems that power Evvy's user experience. You'll oversee supply chain, fulfillment, and customer experience, while also building the infrastructure that allows us to expand responsibly and sustainably. You'll define and implement processes that enable us to deliver care that is not only personalized—but also fast, reliable, and financially rigorous.

This is a high-impact leadership role for someone who is both strategic and scrappy—equally comfortable setting vision and rolling up their sleeves. You'll partner cross-functionally with Product, Clinical, Engineering, Finance, and Marketing to ensure operations is a true enabler of growth and innovation.

What You'll Do

Operations Strategy

• Ensure reliable, high-quality service across all user touchpoints.
• Define and track key performance metrics across COGS, turnaround times, stability, scalability, quality, and NPS.
• Build dashboards & financial reports that reveal margin drivers and guide optimization based on a deep understanding of gross margin drivers and optimization levers.
• Lead, coach, and scale a high-performing Ops team; forecast capacity and allocate resources.
• Partner with Product, Growth, & Clinical to pressure-test and launch new initiatives.

Supply Chain

• Deepen strategic partnerships with core vendors & partners—owning quarterly business reviews and ensuring there is strong mutual visibility and a durable, win-win structure in place.
• Translate Evvy's financial goals into executable supply chain strategies, working closely with our vendors to co-create plans that enhance margin and create win-wins, while maintaining quality and speed.
• Ensure compliance with relevant regulatory frameworks (e.g., HIPAA, CLIA, FDA) in collaboration with external partners and Evvy Clinical & Legal teams.
• Build risk management processes around vendors & physical products (e.g., vendor certifications, product batch inspections & recalls).
• Implement scalable systems (inventory, 3PL, QC) that protect quality and speed.
• Run vendor risk management: certifications, batch inspections, recalls.

CX

• Own the end-to-end CX vision and roadmap. Define what an exceptional “Evvy experience” looks like across every touchpoint, and oversee the execution of that experience leveraging our team + AI.
• Build a data-driven Voice-of-Customer program. Implement systems to capture, synthesize, and socialize user feedback (NPS, CSAT, churn reasons, verbatims). Turn insights into prioritized CX and product improvements.
• Develop rigorous CX QA. Ensure accuracy, empathy, and brand voice — partnering with Clinical and Marketing to fill knowledge gaps.
• Align CX with revenue & retention. Set and exceed targets for NPS, repeat purchase, LTV/CAC, and subscription retention by collaborating with Product, Growth, and Clinical teams on proactive outreach and tailored upsell journeys. Design and monitor discount and refunds strategy in partnership with revenue teams.

What We're Looking For

• 10+ yrs of operations leadership spanning operations, supply chain, and CX in high-growth settings (preferably within health tech) — proven ability to build and scale supply chain and CX orgs in a fast-paced, high-complexity environment.
• Strong ability to build exceptional relationships with our vendors, lead business reviews, and come up with creative solutions that are win-wins for everyone.
• Fluency in accounting, financial modeling, and scenario planning to assess ROI of operational initiatives.
• Proven record of improving unit economics through operational levers.
• Expertise in inventory planning, fulfillment, 3PL, and CX tech stacks.
• Systems thinker who is analytical, metrics-driven, and data-fluent.
• Inspiring people leader who builds engaged, high-ownership teams with a passion for transforming women's health.

It's a plus if you have:

• Experience leveraging AI tools to improve scalability, efficiency, and experience of CX.
• Background in diagnostics, DTC healthcare, labs, compounding, or telehealth.
• Familiarity navigating the healthcare regulatory landscape.

Working at Evvy

Evvy is a primarily in-person team based in New York, NY with a strong culture of collaboration and connection. We work from the office 4 days a week (Wednesdays remote), and we genuinely enjoy spending time together—team dinners, happy hours, and shared wins are part of the rhythm here.

Our Values

Start with the why. We tie everything back to a user need or company goal.

Figure it out. We take initiative, embrace ambiguity, and build from first principles.

Create win-wins. We solve problems with patients, partners, and the business in mind.

Own it to the end. We close every loop and take pride in the details.

Stay eleven steps ahead. We anticipate, plan, and act with foresight and speed.

Company Benefits

• Flexible PTO
• $1K learning and development budget
• Health, dental, and vision insurance, plus HSA plans
• 401(k) plan (Roth and traditional)
• Monthly team events
• Free Evvy membership
• Paid parental leave

Evvy is an equal opportunity employer committed to diversity and inclusion. We welcome applicants of all backgrounds and do not discriminate based on race, gender, sexual orientation, age, disability, or other protected characteristics.

Seniority level

• Seniority levelExecutive

Employment type

• Employment typeFull-time

Job function

• Job functionManagement and Manufacturing

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