Head of Operations - The Rug Company : Job Details

$85,000.00/yr - $95,000.00/yr

About The Rug Company:

For nearly three decades, The Rug Company has set the standard for contemporary handmade rugs, uniting time-honoured craftsmanship with forward-looking design. Each piece is woven from ethically sourced materials using traditional techniques, conceived to endure and to be lived with for generations. Our collaborations with the world's most celebrated fashion houses and visionary artists have expanded the language of rug design, while our in-house studio continues to pioneer new expressions with a rare balance of expertise, innovation, and artistry.

At the heart of our success are our people. We believe our greatest asset is the talent and passion of our team. We lead with curiosity and courage, creating an environment where everyone is empowered to take ownership, remove obstacles, and do the right thing. We hold each other accountable, support one another, and act with urgency and integrity. Standing still means falling behind—we continuously learn, grow, and move forward together.

Our talented team is based in offices and showrooms in London, New York, Dubai, Los Angeles, Dallas, South Florida, Chicago, and Boston. For more information, please visit therugcompany.com and follow us on Instagram @therugcompany.

About the Role

You will be responsible for establishing, leading, and continuously improving operational excellence across the U.S. business. This position plays a pivotal role in aligning operational practices with the company's global standards while adapting them to the specific requirements of the U.S. market. You will ensure that our day-to-day operations run seamlessly, while also looking ahead to implement innovative solutions, technologies, and strategies that drive efficiency, cost-effectiveness, and exceptional customer service.

This is a full-time, hybrid role based in our New York office, reporting directly to the Global Operations Director, and working closely with senior leadership, sales, customer service, logistics and production teams.

• Develop, implement, and refine operational principles, policies, and processes that enhance efficiency, scalability, and consistency across the U.S. business.
• Identify opportunities to leverage technology and AI to improve workflows, reduce errors, and enhance productivity. Monitor key operational metrics to ensure ongoing performance improvement.
• Manage and negotiate contracts with U.S.-based couriers, fulfillment partners, and third-party vendors to secure favorable terms, consistent service, and cost control.
• Build strong, collaborative relationships to ensure external partners deliver to agreed service levels.
• Service Delivery & Customer Experience
• Support the delivery of a best-in-class service model to internal teams and external clients.
• Partner with sales and logistics teams to ensure timely order fulfillment, client satisfaction, and issue resolution.
• Team & Cross-Functional Leadership
• Provide operational support and leadership to logistics, operations, and sales support teams, ensuring effective scheduling, planning, and execution of day-to-day activities.
• Act as a key liaison between the U.S. office and global headquarters to ensure alignment and seamless communication.
• Regulatory & Compliance Oversight
• Ensure adherence to U.S. legal, regulatory, and internal compliance requirements across operations, logistics, HR-related processes, and safety standards.
• Partner with the Finance team to manage operational budgets, review monthly costs, and approve invoices.
• Drive efficiency initiatives that improve cost control while maintaining service quality.
• Oversee the U.S. fleet of vehicles, ensuring compliance with regulations, timely servicing, and safety standards.
• Administer all insurance-related activities, including claims, renewals, and risk management.
• Oversee periodic inventory checks and audits, ensuring accurate reporting and safeguarding of company assets.
• Reporting
• Create and maintain operational dashboards and reports to provide leadership with visibility into performance, risks, and opportunities.

You are a highly organized, solution-driven operations leader who thrives in fast-paced, dynamic environments. You combine strong strategic thinking with a hands-on approach, balancing long-term improvements with immediate operational needs. You have a natural ability to build trust across teams and with external partners, and you pride yourself on driving efficiency without compromising on service or quality. You are resourceful, resilient, and comfortable working with both detail and strategy. Above all, you bring a collaborative mindset and a commitment to excellence that inspires confidence across the business.

Education: Degree-level education preferred, or equivalent relevant experience.

Experience: 3–5 years minimum in a similar operations leadership role, ideally within a high-touch or design-focused business.

Technical Skills:

• Advanced proficiency with MS Excel, with the ability to analyze and model data to inform decision-making.
• Knowledge of ERP systems, ideally SAP, in managing inventory, finance, and operations workflows.
• Familiarity with LEAN manufacturing and Kaizen principles, with proven application to improve efficiency.
• Strong awareness of emerging technologies, including AI and automation tools, with the ability to assess, pilot, and embed them into operations to enhance scalability, accuracy, and customer experience

Project Management:

• Demonstrated ability to deliver complex projects on time and within scope.
• Strong organizational skills with the ability to prioritize, multi-task, and adapt quickly to change.
• Highly self-motivated with a proactive approach to problem-solving.

Leadership & Communication:

• Excellent communication and interpersonal skills with the ability to build strong relationships at all levels.
• Confident in managing and motivating teams, providing clarity, feedback, and support.
• Comfortable presenting to senior stakeholders and influencing decision-making.

Please submit your cover letter, resume, and portfolio (PDF or webpage) to [email protected].